User Experience Designer

UX Designer

📍 Milton Keynes | Remote

💰 £50,000 – £55,000 + Excellent Benefits

🏢 Triad Group Plc – Award-Winning Digital & Data Consultancy

🕓 Mid / Senior Level | Permanent

About Triad

Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience serving primarily the UK public sector and central government.

We deliver high-impact, user-centred solutions that make a real difference to citizens and end users. Collaboration and innovation are at the heart of our culture — every voice matters, creativity is encouraged, and learning is supported through our communities of practice.

💬 Glassdoor Score: 4.7 / 5

💼 96% of staff would recommend Triad to a friend

🏆 100% CEO approval

Role Overview

As a UX Designer / Consultant, you’ll lead research and design efforts to shape intuitive, inclusive, and effective digital services for our clients. You’ll collaborate with multidisciplinary teams and stakeholders to deliver user-centred outcomes — from user research and testing to prototyping and service design.

This role offers flexibility — you can work remotely, from client sites, or from our offices in Milton Keynes or Godalming.

Key Responsibilities

• User Research: Plan and conduct user research (interviews, surveys, workshops) to understand needs and pain points.
• Analysis & Insight: Analyse qualitative and quantitative data; triangulate findings to uncover actionable insights.
• Design & Prototyping: Create wireframes, prototypes, and user journeys with tools like Figma, Adobe XD, Axure, or Balsamiq.
• Usability Testing: Plan, conduct, and analyse usability sessions to test design options.
• Accessibility: Ensure compliance with WCAG 2.2 and design inclusively for users with diverse digital literacy.
• Agile Collaboration: Work closely with developers, BAs, and product owners in Agile teams.
• Advocacy: Promote user-centred design principles and mentor client teams in UX best practices.
• Continuous Improvement: Contribute to Triad’s UX Community of Practice and help shape internal standards.

Skills & Experience

✅ Proven experience in UX design, research, and usability testing.

✅ Proficient in Figma, Adobe XD, Axure, or Balsamiq.

✅ Knowledge of WCAG 2.2 accessibility standards.

✅ Familiarity with Front-End technologies (HTML, CSS, JavaScript) and Google Analytics (desirable).

✅ Experience with Government Digital Service (GDS) standards (desirable).

✅ Comfortable working in Agile environments.

✅ Excellent communication and stakeholder engagement skills.

🎨 A strong UX portfolio is required.

Qualifications

• Degree in UX Design, Human-Computer Interaction, or related discipline (desirable).
• Must be eligible for SC Security Clearance — UK residency for 5+ years required.

Benefits

• 25 days annual leave + bank holidays
• Matched pension (5%)
• Private Bupa healthcare
• Gym membership support / Lakeshore Fitness access
• Perkbox membership
• Cycle-to-work scheme
• Continuous professional development via Udemy Business
• Inclusive, collaborative work environment

Application Process

1. Initial call with the in-house talent team.
2. Interview with the Head of UX.
3. Workshop + final interview with principal consultants.
4. ⏱ Target timeline: 2–3 weeks from initial conversation to offer.

Responsibilities

• Ensure that established design standards are consistently and appropriately applied within design work
• Engage with product management, engineering, business stakeholders, and third-party vendors to understand project
• Develop and present documentation, user flows, annotated wireframes, and interactive prototypes
• Leverage user testing make product improvements

Qualifications

• Bachelor's degree or equivalent in Human Computer Interaction (HCI), Design, or a related field of study
• 2+ years' of experience in design
• Proficient in visual design and wireframing tools

Apply on Haystack.