UX/UI Designer Lead/Manager

Job title: UX/UI Designer Lead/Manager

Location: Toronto ON (with potential for international travel to other office locations)

Job type: Permanent full-time

Salary: CAD $140K - $180K

Position Overview

We are seeking a talented UX/UI Designer Lead/Manager to lead our Global Design group and drive world-class design practice across strategic initiatives. This is a hands-on management role (50/50 leadership and design execution) where you'll manage a design squad while actively contributing to complex, high-impact design projects.

Reporting To: Design Director

About the Team

Our Experience Design group brings enterprise-level impact through strategic design practice. We

partner across the organization to deliver value in customer experience, digital transformation, process

and organizational design, and product development. Our mission is to embed design as a core driver of business outcomes.

Key Responsibilities

Leadership & Team Management

• Lead and manage a design squad/pod to achieve business objectives within specific
• domains/program journeys
• Orchestrate design activities and ensure timely delivery of high-quality work aligned with design system standards
• Establish regular check-ins to track progress toward business objectives
• Provide coaching, guidance, and mentoring to drive excellence in performance and behavior
• Support team growth and development through constructive feedback, capability building, and talent recruitment/retention

Design Execution

• Lead the design process from ideation through execution, ensuring alignment with product goals
• Drive AI integration in design by actively exploring and implementing AI tools to enhance team efficiency
• Apply design systems to drive coherent and scalable design practices across initiatives
• Collaborate cross-functionally with Product, Engineering, Business, and other stakeholders to solve user-centered problems

Required Qualifications

Education & Experience

• Bachelor's degree in Design, HCI, Computer Science, or equivalent demonstrated education and experience
• 7+ years of professional design experience with a supporting portfolio
• Proven experience in mentoring and managing design resources, and developing design practice

Technical Skills

• UX Fundamentals: Research, wireframing, mockups, prototyping, and usability testing
• Design Tools: Proficiency with Figma, InVision, Sketch, Adobe Creative Suite, or similar platforms
• Design Systems: Demonstrated experience using design systems to drive coherent design practices
• Portfolio: Ability to present previous work showcasing outputs, iteration, and design thinking

Competencies & Attributes

• User-Centered Design Mindset: Passionate about human-centered design and user advocacy
• Systems Thinking: Ability to apply design principles to complex problems at conceptual and detailed
• levels
• Visual Design Skills: Strong foundation in visual design principles and execution
• Leadership & Communication: Excellent interpersonal and communication skills with ability to
• navigate dynamic, cross-functional environments
• Organizational Impact: Committed to building and scaling a high-performing design organization

Preferred Qualifications

• Experience facilitating co-creation sessions and collaborative design workshops
• Background in product design for complex enterprise or SaaS environments
• Track record of growing designers and building design culture

What We're Looking For

• Has progressed through design roles (junior to senior) and demonstrated growth within one or two organizations
• Has hands-on expertise in complex, user-facing product design
• Brings experience from well-established, progressive companies
• Is both technically strong and people-focused
• Can balance individual contribution with team leadership

Interview Process

Round 1 (Virtual): Candidates will be asked to prepare and present a portfolio piece showcasing their most complex work. Please come prepared to discuss:

• The most complex design challenge you've tackled
• Your design process and decision-making
• How you iterated and validated your work
• Impact and outcomes