Principal Software Engineer

Altera Digital Health

Job Title: Principal Software Engineer

Location: Remote - North America/Canada (Remote - Must align with EST working hours)

About Altera

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and CareInMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Position Summary

Altera is seeking a highly experienced and innovative Principal Software Engineer with deep expertise in ServiceNow to lead our platform's evolution towards an AI-driven future. This pivotal role involves designing, developing, and implementing complex ServiceNow solutions and driving innovation. The ideal candidate will possess a strong technical background, a passion for leveraging AI, and the ability to contribute significantly to our strategic roadmap, ensuring the delivery of high-quality, scalable solutions.

Key Responsibilities

• Lead the design, development, and implementation of major and complex ServiceNow projects and enhancements, customizing the platform to meet evolving business requirements.
• Drive the strategic migration of ServiceNow to an AI platform, bringing innovative solutions and leveraging advanced ServiceNow capabilities.
• Design, prototype, implement, test, and deploy technical solutions including business rules, client scripts, UI pages/actions/policies, ACLs, notifications, and integrations using ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• Utilize development skills in HTML, CSS, and Angular JS to create robust and user-friendly interfaces.
• Manage release cycles by creating and utilizing update sets for seamless customization migration between ServiceNow instances, ensuring peer review of code for quality and adherence to standards.
• Design and maintain a highly available and recoverable ServiceNow environment, ensuring architectural integrity and performance.
• Review requirements meticulously to ensure they are detailed enough for accurate estimation and successful project execution.
• Produce comprehensive technical documentation, including functional specifications, development instructions, and design documents.
• Mentor and share advanced technical knowledge and best practices with the service management development team, fostering a culture of continuous learning and growth.
• Collaborate effectively with Project Managers, Process Owners, and other key stakeholders to ensure alignment and successful project delivery.
• Work closely with a global team, including developers in India, ensuring effective communication and collaboration across different time zones (with a requirement for EST/Central overlap).

Role Requirements

Total Years of Experience: 10+ years of experience as a ServiceNow Developer.

Required Technical Skills

• Extensive experience in ServiceNow Design and Development.
• Proven expertise in ITSM, ITOM, and CSM organizational structures.
• In-depth experience implementing Core ITIL Process modules: Incident, Problem, Change, Service Catalog, and CMDB.
• Proficiency in customizing ServiceNow through business rules, client scripts, UI pages/actions/policies, ACLs, notifications, and ServiceNow APIs.
• Strong integration experience with SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• Development skills in HTML, CSS, and Angular JS.
• Experience working in a multi-domain structure within ServiceNow.

Certifications & Knowledge

• ServiceNow System Administrator Certification.
• ServiceNow Certified Application Developer.
• Strong ITIL knowledge.

Soft Skills

• Excellent written and verbal communication skills.
• Ability to work effectively with global teams and manage deliverables across different time zones.

Preferred/Good To Have Skills

• Previous leadership or management experience within a ServiceNow development context.
• Experience or accreditation in AI, with the ability to apply AI capabilities effectively within the ServiceNow platform.
• Track record of driving and scaling development initiatives, including coordinating work across teams and influencing technical direction.
• Qualification: Bachelor’s degree in computer science/IT or relevant work experience.
• USD 140-150K