Enterprise Program Manager

About GTT

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. www.gtt.net.

Role Summary

GTT ePMO is a function that manages Enterprise-wide projects at GTT that strengthens the alliance between Product, Systems, Architecture, Engineering, Service Delivery & Service Assurance teams. This function enables Program Management to deliver end to end projects.

The purpose of the Enterprise Program Manager role within ePMO is to own the day-to-day management of specific projects. Ensure they have distinct outcomes, realistic timelines all while playing a key role to enhance existing offerings. Participate throughout the program lifecycle from ideation to operational release.

Duties And Responsibilities

• Manage enterprise programs that derive from Management priorities.
• Oversee and track program deliverables, backlog item and affirm prioritization
• Own communication cadence covering gap & risk management, prioritisation and user acceptance
• Support GTT's ePMO organisation to define and adjust outcomes based on competing priorities
• Collaborate with Product Management, Architecture & Engineering, Design & Development teams ensuring deliverables are clearly understood while safeguarding project timelines
• Own and manage reports based on project status and provide status updates including dependencies
• Ensure process enhancements and system changes are released in accordance with the operational release plan

Required Experience/Qualifications

• A good understanding of software development methodologies (Agile & Scrum)
• Experience managing enterprise and IT programs in a fast-moving Service Provider environment
• Proficiency creating project/program plans and distributing items efficiently
• Familiarity with product lifecycle, sales, service delivery, accounting and service assurance
• Ability to analyse, document and present information to peers and leadership
• Strong skills and experience with Visio & Microsoft Office Applications including Project
• Demonstrated knowledge or Jira and experience using this system to track and manage projects
• Transformation know-how for digital adoption and automation

Hours/Travel/Shift

• 8 hour workday, 40 hours a week in a salaried role.
• 10-20% travel

Core Competencies

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders, analyze their needs and expectations, and implement various tasks to engage with them.
• Telecom Products and Services: Knowledge of telecom products and services; ability to apply product and service knowledge appropriately to address customer needs.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.