As a Senior Product Designer, you will join our growing cross-functional UX team and help shape the end-to-end product experience for our users. An influential member of the Granicus Product Design team, you harmonize the ecosystems of data-driven decision-making, human-centered design, and agile software development. Your insights inform future iterations, and you identify new opportunities for innovation and refinement. In this role, you work closely and collaboratively with product managers, product owners, product designers, developers, and QA testers to create, test, and ship market-leading improvements to our robust & complex family of government technology products.

The role reports directly to our Senior Manager, Product Design and will form part of a high-performing team which acts as a central UX resource across our business, from research and design to detail-oriented workshopping and big-picture strategy. This team drives high-level discussions about the overall experience of our users and works to advance our understanding of user workflows within the products. In addition to partnering with UX researchers and other product designers to coordinate ongoing research and design system projects, you provide UX design artifacts including journey maps, flowcharts, wireframes, mockups, and prototypes.

What Your Impact Will Look Like

Identify and gather necessary product analytics to inform your design choices
Check impacts of your designs by planning & conducting appropriate methods of usability testing
Host and participate solution workshops with internal teams to synthesize research findings into deliverable product outcomes
Create user personas and journey maps
Reference research findings to constantly advocate for our user’s needs, goals, and motivations
Use Figma to create wireframes, mockups, and prototypes to demonstrate ideal user journeys & interactions
Ensure your designs are WCAG 2.1 compliant
Take ownership of our products’ UI styles
Create components and documentation for our design systems
Champion our design systems while improving them
Understand our business requirements and product vision
Be the designer in your product delivery team: working with engineers, a product manager, and a product owner to collaborate and iterate within an agile team
Work collaboratively with product managers to identify the need for, estimate and design research, usability testing and rapid prototyping
Collaborate on product releases with Product Management, CX, Marketing and internal stakeholders
Use product metrics to define and measure key result

You Will Love This Job If You Have

At least 5 years experience in UX Design for a complex SaaS product
Post-Secondary education in HCI, Design, or related field
Proficiency in design & prototyping tools (Figma, Miro, or similar)
Experience with usage-analytics tools (Pendo, Google Analytics)
Experience with Accessibility compliance requirements
Familiarity with Design Systems
Understanding of other UX considerations, including Information Architecture, Interaction Design, and Visual Design
Confidence to respectfully advocate for our user and support your points with data, even when easier solutions exist
Willingness to consider others’ perspectives and provide alternative or iterative approaches towards a common goal
Curiosity and genuine interest in human beings

The Benefits

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a Costa Rica-based team member:

Flexibility & Balance

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

Private health, vision, dental and life insurance – Comprehensive coverage for you and your family.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family