GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.

Your key contributions in this role will be:

Incoming ticket queue management
Investigation of customer's issue
Troubleshooting sessions
Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration
Creation and monitoring of Support Requests through Dassault Systemes
Perform any other duties as assigned by the supervisor.

In addition, the ENOVIA Technical Support role works to develop long-term relationships with our customers by providing excellent support, communication and being proactive with solving problems.

We are looking for candidates with the below experience and skills, however, even if you do not meet all the listed requirements, very interested candidates should still apply:

SKILLS

CAD/CAM/PDM/PLM software and industry awareness
Experience with ENOVIA, 3DEXPERIENCE
Hands-on experience with other Dassault Systèmes software (3DEXPERIENCE, CATIA, ENOVIA, DELMIA, SIMULIA, SolidWorks) would be an advantage
Experience with Knowledgeware and automation with Visual Basic would be an advantage
Knowledge of competitive software (PTC, Siemens, Autodesk, etc.)
Ability to convey technical concepts to an audience with a broad range of backgrounds
Highly motivated and passionate about new technology
Excellent written and verbal communication skills
Self-motivated
Creative

REQUIREMENTS

U.S. Citizenship is required
Bachelor’s degree in Engineering or Computer Science preferred
5+ years’ experience with computers, Windows OS, and typing.
5+ years' experience with windows registry, firewalls, common plug-ins, antivirus, anti mal-ware applications, and networking
Interpersonal Skills such as telephony skills, communication skills, active listening, and customer care.
Proven experience troubleshooting hardware and software.

Hours & Competitive Compensation Includes:

This position is full-time, Monday - Friday, 8am - 5pm. This role can be remote, hybrid, or based in a GoEngineer office. We offer a competitive base pay plus benefits detailed below.

More about what GoEngineer offers:

At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.

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More about what GoEngineer offers:**

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Generous Benefits Include:**

Participation in GoEngineer's unlimited PTO program from day one of employment.
401(k) Plan that includes up to a 6% company match, 100% vested day one.
Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
Generous HSA Contribution with participation in the High Deductible Health Plan.
Employer paid Life Insurance policy; optional Supplemental Life available.
Employer paid Short-Term and Long-Term Disability Benefits.
Dental, Vision, and other Ancillary benefits.