Understanding the development team’s world (source control, builds, backlogs, sprints, Agile etc) and aligning with operational team's world (Infrastructure, OS, security, scripting, monitoring etc).

As our Cloud capability grows and our teams increasingly pursue cloud-based solutions, the formation of a Cloud Services function across our teams will ensure Glory achieve economies of scale and scope; this role plays an important part in this area.

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Key Responsibilities**

Supporting a 24/7 service in line with agreed Service Level Objectives (SLO) and customer Service Level Agreements (SLA).
Monitoring KPIS on platforms and working collaboratively with engineers across multiple teams, with external service providers to build a sustainable, scalable, distributed, and fault-tolerant system.
Maintaining and monitoring deployment pipelines, building processes for development, staging and production environments, managing Third Party activities and preparing communications to service users in advance of downtime.
Ensure the quality (e.g. security, resilience, performance) of applications and cloud infrastructure we design and deploy, co-ordinating with testing, security and development teams as needed to ensure issues are flagged and resolved in a timely manner.
Manage the end-to-end process for identifying production and staging issues, troubleshooting, performing root cause analysis, and ultimately resolving any issues from the network and application layers all the way down to the system level. This might include anything from digging into source code (our own or from open source projects), hunting memory leaks, tracing bottlenecks in upstream networks, or database query optimization.
Onboarding new customers, including the provision of data within various connected systems to enable service users.
Working as part of a cross disciplinary team to identify key areas of improvement within the platform and build a solution, to automate monitoring solutions for the next generation platform and to drive efficiencies.
Engaging with Regional Leadership teams to enable service capacity planning and demand forecasting, anticipating performance bottlenecks, and preventing or mitigating impact.
Design and implement tools and processes used for deployment and change management.
Plan and execute disaster recovery drills.
Promotion of a DevOps/DevSecOps culture and adoption of principles throughout the organisation.

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Skills, Knowledge & Expertise**

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Education Level:**

Degree in IT, Computer Science or related technology field or possessing directly relevant experience
Cloud Provider certifications are an advantage, including IBM, Microsoft and AWS

REQUIRED SKILLS AND COMPETENCIES

Comprehensive knowledge of containerisations, IaaS and PaaS services along with proven experience of managing production Kubernetes containers and container orchestration
Strong experience with cloud security along with an understanding and awareness of risk, vulnerabilities, mitigation.
Strong Software Engineering experience, with an ability to work in multiple programming languages including but not limited to ECMA Script, NodeJS, PowerShell, C++ and Java.
Strong Process automation tool/methodology experience.
Proven ability to communicate clearly and effectively across language barriers and to users of differing technical levels. Fluency in speaking and writing English is essential.
Experience of creating system level documentation.
Experienced with IT Infrastructure best practices, including – Network, Firewalls, Load Balancers and a broad knowledge of monitoring, logging and analytic best practices. Experience with implementing SIEM tools and services is desirable
Self-Starter with experience of working as part of a distributed team along with the ability to collaborate with multiple teams across several time zones.
Agile mindset, strong DevOps/DevSecOps alignment, and a will to continuously improve, both the platform and our ways of working.

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About GLORY**

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.