The Clinical Reporting Product Manager will lead our healthcare and EMS reporting solutions, acting as the Product Owner in an Agile/Scrum environment. This role bridges customers, clinical teams, and engineering to gather real business needs and translate them into high-quality, reliable reporting solutions with a strong focus on user experience. By driving improvements in performance, quality, and safety, the Clinical Reporting Product Manager ensures our technology platforms support mission-critical EMS services.

Responsibilities

Product Ownership & Prioritization

Own backlog prioritization, release planning, and triage for issues and enhancements.
Translate business needs into well-formed Agile user stories using interviews, workshops, site visits, surveys, and workflow analysis.
Serve as the domain expert for engineering, clarifying requirements and removing ambiguity so work never stalls.

Product Strategy & Alignment

Define and champion a technology vision and guiding principles that keep the platform aligned with core customer needs.
Monitor feature usage and run periodic user tests to surface training gaps, usability improvements, or alternative solutions.

Quality, Testing & Compliance

Write and execute test plans and test cases; lead testing to ensure defects and enhancements are tracked and resolved promptly.
Perform acceptance testing on completed features to deliver low‑defect, high‑impact releases.
Ensure aviation and healthcare reporting products meet regulations (e.g., CMS, FAA, HIPAA).

Stakeholder & Customer Feedback

Maintain a strong, consistent feedback loop with customers and stakeholders through regular demos and reviews.
Research and report on customer comments and complaints to drive product improvements.

Enablement & Communication

Prepare release notes and user-friendly training materials (guides, cheat sheets, screencasts) and deliver periodic training sessions.
Collaborate closely with developers and vendors to coordinate testing and resolve defects efficiently.

Qualifications

_Education & Industry Experience

Bachelor’s degree or equivalent work experience required
3-5 years of EMS industry experience
Strong knowledge of EMS reporting standards, including NEMSIS, state and regulatory reporting, ImageTrend Report Writer, and ESO Insights
Hands-on experience in an Agile/Scrum environment with a solid understanding of Agile principles

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View our employee's stories on how we provide care to the world at www.AtaMomentsNotice.com.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

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