Software Engineer, Automaton

About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

The work

As a Full-Stack Engineer, you’ll drive development across our stack with a primary focus on building Elixir microservices backed by Postgres, Redis, and DynamoDB. While most of your work lives in the backend and our Kubernetes-orchestrated containers, you’ll occasionally jump into our React front-ends to ensure a seamless end-to-end experience.

Working in self-reliant product teams, you'll contribute to diverse projects throughout the entire development lifecycle. This role is perfect for those passionate about both server-side and client-side technologies, eager to craft cohesive, full-stack solutions.

The team’s setup

This role offers an exciting opportunity to join our Axon Group. You’ll be the architect of Glia’s core intelligence suite, from real-time Transcription and Autocomplete to strategic AI Management and Outreach. Your work will empower agents to work smarter and engage more intelligently, unifying AI and human agents across every voice and digital conversation.

Our current tech stack

• Coding languages: Elixir, Ruby, Javascript (React)
• Current Persistence Solutions: Amazon RDS for PostgreSQL, DynamoDB, S3
• Infrastructure: AWS
• Monitoring: DataDog
• CI/CD: Jenkins
• AI: Gemini, CoPilot, Claude Code
• Other: AWS services, Kafka, GitHub

_Note: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.

_Your Recipe for Success (The Ingredients You Bring and Will Perfect)

Qualifications

You are driven, self-motivated, want to take ownership, and get things done well. You are passionate about mastering your craft. You are a life-long learner, curious, and not afraid to ask questions and challenge others as you do yourself. We generally look for the following qualifications:

• Experience: You have around 4-6 years of professional software development experience
• Technical Initiative: You’re comfortable taking the lead on a feature or initiative from start to finish. You take pride in 'owning' your work—meaning you don’t just ship code; you ensure it’s reliable, scalable, and solves the actual problem.
• System Design: You have demonstrable experience designing, building, and maintaining reliable, scalable, and highly available systems
• Technical Foundation: You possess a strong understanding of compiled, strictly-typed languages and a great grasp on design patterns
• Cloud Proficiency: You are familiar with cloud infrastructure, particularly AWS, and have experience running containerized application
• Quality & Testing: You are committed to code quality and have experience with unit testing, integration testing, and test-driven development.
• CI/CD: You have knowledge of continuous integration, deployment, and delivery practices.
• AI Proficiency: You leverage AI development tools like Claude Code in a deliberate and effective way, while also understanding their limitations and maintaining accountability for your work

Special skills and experience that can make you especially strong team member

• You have professional experience with at least one of: Elixir, Ruby, Go
• You are familiar with event-driven architecture

No problem if you miss a few of these qualifications. If you find it interesting to learn them, do still apply.

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @__glia.com and @__gliatalent.com _email addresses for coordinating interviews, providing updates, and sending documents._Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com