Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

The Work

If you are a solid Full-Stack Software Engineer familiar with JavaScript or TypeScript, this is the job for you. You will be responsible for creating and maintaining Node.js microservices, their tooling and modules. Since all our product teams are self-reliant, some Front-End and Infrastructure work may also be required based on team objectives.

The Team

You will be joining Team Synapse that mainly uses Node.js, TypeScript, and k8s, along with other latest technologies to implement web applications that deliver Conversational AI technology to the end-user.

All Software Engineers on the team report to the dedicated Engineering Manager. The team's work is driven by Product Roadmap. All projects within the team's space are planned, led, and executed by Engineers.

ⓘ View potential timezone restrictions

Members of the team are located primarily in Vancouver and work in the Pacific Time zone (PT). Our processes are optimized for remote collaboration so we accept candidates from anywhere in Canada.

Our Tech Stack

Backend: Typescript, Node.js, Python microservices
Infrastructure: AWS, Kubernetes (AWS EKS), Nginx, Terraform
Persistence: PostgreSQL, Redis
CI/CD: GitHub Actions, Jenkins

Additionally, Engineering teams at Glia use:

Backend: Python, Elixir, and Ruby
Frontend: Javascript and React.js
Native mobile SDKs: Java and Swift

Responsibilities

Lead the design, development, and deployment of complex software solutions
Collaborate with cross-functional teams to define, design, and ship new features
Maintain and improve existing codebases, identifying areas for enhancements
Mentor junior software engineers, providing guidance and support through code reviews, design discussions, and troubleshooting sessions
Stay updated on new technologies and propose ways to incorporate them into future projects

Candidate Requirements

5+ years of experience as a Software Engineer
Great team player contributing to create good team culture
Experience with TypeScript, Node.js, Express, and other related technologies
Strong experience with REST API design and implementation
Results-oriented with a high attention to detail and quality
Strong organizational and planning skills
Self-starter with the energy, drive and determination to accomplish goals
Proficient verbal and technical writing skills

We are always curious and hungry for knowledge here at Glia. Even if you don't meet all of the requirements exactly, we encourage you to apply as long as you are passionate about mastering your craft and developing your skills.

Benefits

Competitive salary and stock options
Professional development support (trainings, courses, conferences, books, etc)
Access to all the latest tools and equipment you'll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Diversity: 25 countries represented

Compensation: CAD 152,440

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

_The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com