Executive Assistant Operations

We are hiring a high-level Executive Operations Assistant to lead our customer support division within a fast-paced forex brokerage environment.

This role sits at the intersection of client relations, trading operations, and risk oversight. You will act as the final escalation authority, responsible for investigating and resolving complex client issues related to trading activity, accounts, and platform performance.

This is a mission-critical role inside a firm operating at scale — not entry-level support.

Key Responsibilities

• Lead and manage the customer support team within a live trading environment
• Act as the top escalation point for all complex client cases
• Conduct deep investigations into:
• Trade executions
• Slippage, spreads, and pricing discrepancies
• Deposits, withdrawals, and wallet flows
• Account behavior and risk flags
• Work directly with liquidity providers, dealing desk, and tech teams to resolve issues
• Ensure all resolutions are accurate, data-backed, and final
• Monitor and prioritize high-value clients (VIP / high deposit accounts)
• Build and optimize SOPs for brokerage operations and support workflows
• Identify patterns in client issues and provide strategic feedback to improve operations

Required Experience (NON-NEGOTIABLE)

• Direct experience working with a forex broker, prop firm, or trading platform
• Strong understanding of:
• MT4 / MT5 or similar platforms
• Order execution, spreads, leverage, margin, and liquidation
• Trade lifecycle and broker-side operations
• Experience handling client disputes related to trades and account activity
• Familiarity with CRM systems used in brokerage environments

Who You Are

• Highly analytical — you don’t guess, you verify with data
• Able to break down complex trading issues and explain them clearly
• Comfortable making high-level decisions under pressure
• Strong leadership presence — capable of managing and upgrading a team
• Operates with ownership and accountability

What This Role Is NOT

• Not basic customer service
• Not script-based responses
• Not for candidates without real trading / broker experience

What You’ll Gain

• Work inside a serious trading operation with global clients
• Direct exposure to broker-level execution, liquidity, and client flow
• Opportunity to build and lead a high-performance support division
• Competitive compensation + performance-based incentives