Client Strategy Director - Fully Remote! (Digital Marketing Agency)

About the role

As Client Strategy Director, you will be one of Galactic Fed’s most senior and high-ranking person helping our clients and account managers grow. You will be the right hand to you AVP of Client Success, overseeing our Tier 1 clients with the largest marketing budgets.

You will also parachute into conversions with other clients when they need a more senior, strategic person to speak with across all our services . You will also help coach our team of account managers and be the go-to escalation point when they need help.

We’re looking for cultural fit as much as a skills fit. Galactic Fed has a fun, inviting, and low-ego internal culture that you’ll be responsible for carrying forward as well. You will be one of the foremost ambassadors of our brand to clients - and that’s a big responsibility!

Key Responsibilities
Team Leadership, Mentorship & Culture Stewardship

• Serve as a senior partner to the AVP of Client Success

• Step in on client escalations and complex strategic questions, providing calm, confident leadership that keeps both clients and internal teams aligned.

• When necessary or requested by more junior AMs, be willing to jump into conversations with other clients to solve problems, develop strategies, and diffuse conflicts.

• Mentor and coach team members to grow their strategic thinking and client communication to ensure we do things the right way - not the easy way.

• Be an example of accountability, strong judgment, and a solutions-focused mindset under pressure.

• Serve as a cultural ambassador through high-quality communication, collaboration, and client care.

Strategic Account Ownership & Relationship Management

• Translate goals into cross-channel roadmaps across paid media, SEO, creative, CRO, lifecycle, AI opportunities and more.

• Lead high-stakes conversations with calm, executive presence to resolve complex issues and realign teams.

• Oversee the success and develop long-term growth plans tied to client business goals of our Tier 1, highest priority client relationships.

Processes and Systems

• Identify recurring issues and inefficiencies across teams, propose solutions, and help implement improvements.

• Provide feedback to help us document and standardize internal processes and best practices.

• Identify recurring issues affecting performance and profitability, and figure out how to solve them.

Commercial & Financial Leadership

• Through relationship-building, mentorship, and strategy, you will improve client account profitability and growth to achieve client goals and agency revenue targets.

• Identify and drive upsell and expansion opportunities that support client outcomes and agency growth.

Note: while it’s good for you to have strong prior experience within one or more marketing channels, this is not a “pulling levers inside the ad platform” job. You will not be doing much, if any implementation work - rather, you will be managing relationships with clients, developing plans and strategies, and delegating the implementation to other members on our team.

You will not be managing any direct reports in this role, however you project manage people in a “dotted line” relationship. You will be a “big brother / big sister” coach and mentor to a variety of team members, and as you grow and develop into this role. The goal is to free up as much of your time as possible to do the really important work: leading great marketing for our clients, and keeping them happy! If it aligns with your future career interests, it is likely that you will have future opportunities to manage a team of direct reports, pending our needs.

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Requirements:

• 7+ years in digital marketing, with at least 3 years in client relations and multi-channel client strategy

• 3+ years experience at a digital marketing agency. Experience on the client side is a plus, but you should thrive in a fast-paced, multi-client environment

• Strong background in demand generation and full-funnel strategy. For example, you may have started in PPC, SEO, or as an account lead, then grown into a broader leadership role

• You should be the type of person where, if a CEO of a company you know little about tells you about their general industry and goals on the phone, you can respond right away with good probing questions, then give high-level suggestions and strategy

• Comfortability with the majority of your time on the job involving speaking to clients, communicating with clients on slack and email, and mentoring other team members in their client relationships

• Comfortability  using AI and LLM tools (such as ChatGPT, Claude, Gemini, or similar) to support marketing strategy, campaign execution, reporting, and internal operations

• Thick skin for difficult client conversations and a solutions-oriented approach to solving them

• Comfortable owning outcomes and taking accountability when things do not go as planned, along with building action plans to prevent repeat issues

• High emotional intelligence with strong conflict resolution skills and a true coaching approach to leadership

• Excellent written and verbal communicator who can guide clients and teams with clarity and confidence

• Fluent spoken and written English (native fluency required)

How we work

• ⓘ View potential timezone restrictions

  Fully remote team distributed across global time zones

• EST working hours are required for team collaboration and client alignment

• A culture that actively uses AI tools and automation to stay ahead in growth marketing

• Transparent, performance-focused environment where we support each other, move quickly, and hold ourselves accountable

• A people-first internal culture. The most important asset at GF is our team, and this role will be deeply involved with team management to that effect

• Please note that references will be requested prior to a final offer