Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll have the opportunity to add to your technical credentials and certifications while enjoying a great company culture above all.

We are seeking a talented individual who will be responsible for supporting and managing client relationships and for delivery of Gainwell services to Government client(s) in accordance with client contract requirements. Oversee routine delivery of client services and be responsible for day-to-day management of client relationship. Must have strong project management capabilities and assist in scope expansion sales and implementations. Must track strategic corporate initiatives that are tied directly to individual account goals and objectives. Strong communicator and collaborator with operational and IT teams.

Your role in our mission

Manages, trains, and effectively communicates with contract operations staff
Builds relationships, collaborates effectively with contract operations and implementations to ensure successful delivery of services to client(s). Assist in the creation and/or review of client deliverables.
Oversight and management of contracts, specific products/services or special projects
Continuous monitoring and timely reporting to leadership of progress towards business goals.
Develops documents and manuals with appropriate standards to meet client requirements and needs.
Ensures communication and understanding of deadlines, assignments and objectives.
Maintains grade and quality of program deliverables within defined and agreed upon program requirements.
Builds and manages client relationships in conjunction with the account manager and with support from Program Director, ensuring client satisfaction.

What we're looking for

Bachelor’s Degree or equivalent relevant experience
5+ years of relevant work experience in Healthcare Required (experience with Government and Client services a plus). Experience:

oThird party liability identification and verification

oRecoveries

oQuality Management

oKnowledge of HIPAA rules and regulations

Leadership skills to train, guide and mentor the work of operations staff
Strong written and verbal communication skills (client communication skills preferred)
Ability to work independently, manage several projects, engage with various stakeholders (internal and external) and meet deadlines
Proficient in Microsoft Access, with a strong understanding of database design and management
Ability to create queries, forms and reports to support data analysis.
Advanced proficiency in Microsoft Excel, including expertise in formulas and pivot tables.

What you should expect in this role

Full time Monday through Friday position; remote working environment (Within the US)
Onsite training and occasional in office work may be required
Candidates must live within 2 hours of Des Moines, IA
Travel may be required up to 10%
Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
Company provided computer for work use.
For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
We will accept applications on an ongoing basis until August 1, 2025.

The pay range for this position is $50,000 - $75,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.