IT companies are providing service to businesses like it’s 1999. They’re stuck, like paper in a printer, in outdated ways of handling tickets. Our client is on a mission to bring IT service into the future by meeting customers where they are. Through service collaboration, they aim to abolish the notion of tickets and bring IT companies closer to their customers.

G2 Startup Advisors is partnering with this client to find a Product Designer who is passionate about creating thoughtful, holistic experiences and solving complex problems with elegance. In this role, you’ll work with a dynamic and motivated team to design innovative solutions that transform how businesses deliver service experiences. You’ll collaborate closely with product, engineering, data, and customer success teams to craft user-centered designs that are both functional and beautiful. Let’s create magic together. ✨

What you’ll do:

Craft rational, elegant, and delightful solutions to complex problems, that add a little magic to our Partners and customers daily work days.
Conduct usability tests and research to validate our hypotheses and increase the chances that what we build makes an impact.
Contribute to the design system to ensure cohesion across all our products.
Collaborate closely with Product, Engineering & customer success teams to find the best solution together.
Promote usability and design best practices.

What you should have:

3+ years of product design experience
Proven ability to bring simplicity and a seamless user experience to complex designs.
Experience with prototyping as a means to communicate design solutions.
Attention to detail and a data-driven approach to understanding what's required for great user experiences.
A strong command of Figma for designing, prototyping, and collaborating.
Process-oriented but agile: the ability to quickly translate requirements into designs that are both functional and beautiful.

Bonus points for: