Service Designer

Role: Service Designer

Location: Remote – UK based, must have UK right to work

Rate: £550/d inside of IR35

Start date: ASAP

Duration: 3 months

We’re working with a fintech who are hiring for a Service Designer to help them discover and act upon opportunities to drive internal efficiencies, for an initial 3-month period.

This hire will:

• Spend time researching internal processes and practices, including contextual research and shadowing with customer operatives
• Identify opportunities for measurable impact within the internal process flows and ‘as is’ ways of working
• Develop recommendations for change, working with product and engineering teams as needed – this may take the form of revised process flows, new technology or the redesign of digital products or services.
• Note: This may well require UX/product design competence to make recommendations for change. Our client has a well-developed design system, but the suitable candidate must bring UX design proficiency.

Note: This isn’t a process mapping and blueprinting project! Our client is looking for measurable impact through the recommendations made.

Essential experience:

• Significant commercial service design experience
• Expert in journey & process mapping & blueprinting, qualitative research
• Proficient UX designer; can implement designs in Figma
• Has worked on projects geared towards driving internal efficiency, working with sales and operational teams
• Has ideally considered the use of AI to drive efficiencies

Candidates must be reside in the UK and have full right to work.