Senior Lifecycle Marketing Manager

Application Deadline: 18 July 2025

Department: Marketing

Location: Remote - Australia

Compensation: $140,000 - $150,000 / year

Description

About Future Group

Future Group is not your traditional financial services company – we're a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into.

We are looking for someone to join our purpose-led high-growth scale-up in a Senior Lifecycle Marketing Manager position.

Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class.

We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at diversity@futuregroup.com.au.

About The Role
This role offers the opportunity to lead transformational change in how we engage with members while driving significant business impact. You'll own dual responsibility for elevating customer engagement and satisfaction levels and increasing member financial value, positioning lifecycle marketing as a key strategic function within our organization. Working with passionate teammates committed to revolutionizing superannuation, you'll build scalable systems that support our ambitious growth while delivering exceptional member experiences.

You'll love this job if

• You find superannuation opaque and frustrating, if you had the chance to revolutionise the industry to be better for people, you would
• You love sharing your ideas and seeing what happens. At this scale-up, you're not just a small fish in a big pond. Your contributions have a direct influence on our impact and how we work
• You like to be kept on your toes - change is inevitable here. You like to tackle new challenges, and maybe even discover talents you never knew you had.

We're looking for someone who has

• 7+ years in senior lifecycle marketing, customer experience, or growth marketing roles, with demonstrated success in driving both customer satisfaction and revenue outcomes.
• Proven track record of owning P&L responsibility or directly contributing to revenue growth through lifecycle marketing programs
• Experience in financial services, fintech, or regulated industries with understanding of customer value optimization
• Strategic leadership experience in designing and executing multi-channel lifecycle programs that drive measurable business results
• Strong background in customer research and analytics, with ability to translate insights into strategic business recommendations
• Demonstrated success in scale-up environments where building scalable systems and processes is critical
• Proven people leadership experience with ability to influence and develop high-performing teams
• Proficiency with marketing automation platforms and CRM systems (experience with Braze a plus)
• Experience with customer feedback tools and survey platforms (experience with Qualtrics a plus)
• Strong analytical skills with ability to measure and optimise campaign performance
• Believes in Future Group’s mission and has a passion for moving Australia’s money out of fossil-fuels and into renewable energy
• Believes in using the power of money to build a sustainable and equitable world

Don’t tick all the boxes?- that’s okay, we like thinking outside the box anyway. We value skills, passion and who you are over what you’ve done or where you’ve studied. So if this job strikes a chord, we want to hear from you!

Why would you enjoy working at Future Group?

• A purpose-driven organisation - spend your days working on making this world a better place! The more we grow, the bigger the impact we are making on climate change and inequality
• A B Corp organisation that cares about how it behaves inside and out
• AFR’s Best Place to Work 2022 for the banking, superannuation and financial services sector
• Flexibility to fit work into your life (not your life around our work). School drop-offs/pick-ups and lunch-time gym sessions are a thing here
• The choice to work from home, from one of our co-working spaces, from anywhere within Australia or even from overseas (for a short period of time)
• The potential to own a piece of the Future Group pie with our unique Employee Share Ownership Program (with some fineprint)
• Fun company-wide events
• Progressive, people-focused policies and benefits including Menstrual and Menopausal Leave, Public holidays swaps, Cultural Leave, Mental Health Leave and Gender Affirmation Guidelines and Leave
• We offer employee network groups for people from diverse backgrounds: SuperGenders for cisgender women, trans men and women and non-binary folks; SuperGlobal for culturally diverse folks; and SuperPride for LGBTQIA+ folks. The groups are a safe, supportive space for people to share experiences and ideas
• An inclusive parental leave package, with 20 weeks’ paid parental leave for birthing and non-birthing parents of all genders
• A laptop you can use to work remotely plus an allowance to make your working from home setup comfortable
• Other perks such as access to our Employee Assistance Program (EAP), the ability to purchase leave, novated leasing arrangements for electric vehicles, and a few more to find out!