Human Centred Design - User Researcher

At CGI, we’re transforming how people interact with digital services by placing user insight, accessibility, and innovation at the centre of every experience. As a User Researcher, you’ll play an important role in shaping evidence-led services that improve outcomes for users, organisations, and communities.

Working within multidisciplinary teams across design, product, and technology, you’ll help uncover user needs, influence decision-making, and support the delivery of inclusive and impactful digital services. Here, you’ll be empowered to contribute ideas, collaborate with experts, and grow your career within a culture that values creativity, ownership, and continuous learning.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, and you will be expected to travel to CGI offices or client sites 2–3 days per week on average.

Candidate Profile

In this role, you will support the planning and delivery of user research activities that inform the design and improvement of digital services. Working collaboratively with service designers, product teams, developers, and stakeholders, you’ll help ensure decisions are grounded in evidence and aligned to user needs. You’ll contribute to creating accessible, inclusive, and user-centred experiences that deliver measurable outcomes across complex service environments.

You’ll be part of a collaborative and supportive team where innovation, knowledge sharing, and continuous improvement are encouraged. You’ll have opportunities to develop your research expertise, contribute to best practice, and help embed user-centred thinking across projects and programmes.

• Research & Discover: Plan and conduct qualitative and quantitative user research activities across digital services.
• Analyse & Translate: Synthesise findings into clear insights, recommendations, and actionable outputs for teams and stakeholders.
• Collaborate & Influence: Work closely with multidisciplinary teams to shape service improvements and user-centred solutions.
• Facilitate & Engage: Support workshops, usability testing, stakeholder sessions, and research playback activities.
• Improve & Evolve: Contribute to research standards, continuous improvement initiatives, and inclusive research practices.

Required Qualifications To Be Successful In This Role

To succeed in this role, you should have experience supporting or delivering user research within digital environments and a strong understanding of user-centred design principles. You’ll combine analytical thinking with strong communication skills and a collaborative approach to problem solving.

• Experience conducting user research for digital products or services.
• Understanding of qualitative and quantitative research methodologies.
• Experience working within agile, multidisciplinary delivery teams.
• Ability to analyse research findings and communicate insights clearly to stakeholders.
• Knowledge of accessibility, inclusive design, and ethical research practices.
• Strong facilitation, stakeholder engagement, and communication skills.
• Familiarity with tools such as Miro, Mural, Dovetail, or similar research and collaboration platforms.

Desirable

• Experience working within public sector, GDS, NHS, or regulated environments.
• Understanding of service design and user-centred design frameworks.
• Experience supporting research operations, recruitment, or insight management.