Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
Gold Stevie Award Winner for Great Employers in 2024 and 2022
We foster an exciting culture of creativity, connection, and commitment

About The Team

The DevOps team works transversally to support and build hosting infrastructure for the Development and Delivery teams. We use the kanban agile method to manage our activity. Product development teams are driven by the Agile Scrum method, organized in squads of 8-9 people featuring a Product Owner, a Lead Developer (acting as a Scrum Master), Developers (frontend & backend) and QA Engineers. Just like our DevOps team, our UI/UX Designers are also working transversally for all squads.

Job Summary

O ur hosted applications range from single-server applications to 2-tier and 3-tier architectures, as well as containerized applications and microservices. The team also participates in public and hybrid cloud projects as more and more workloads from the group move to the public cloud. Everyone is expected to participate in the enhancement and evolution of the different solutions managed, as well as be up-to-date and propose new solutions to be implemented. The team is fond of open-source software and solutions, but we also work with several partners and editors. To cope with our current DevOps needs, we are opening a position for a DevOps Engineer.

Primary Job Responsibilities

Design, develop, and automate processes to deliver client infrastructure on our cloud platform (mainly hosted on AWS).
Manage platforms through automation, tooling, tuning, and new solutions.
During regular days and on-call duty periods, follow up on incidents to provide enhancements and corrective measures to maintain/improve Service Levels.
Provide support and collaborate with the Development and Delivery Teams.
Handle (create and update) all documentation related to the items above.
Main technologies used for this role: Linux Systems (Debian) – AWS Cloud Services (Lambda, ECS, EC2, EKS and S3) – Kubernetes – Web Services – Terraform – Ansible – Docker – Git.

Qualifications

Required

At least 5 years of experience working in a production or system management team for critical services and applications.
Strong knowledge of AWS, Kubernetes, Terraform, Docker, and Git.
Good expertise in managing Linux Systems (Debian).
Knowledge about networking: TCP/IP, Web Services, tiered application services.
Scripting experience in shell, Python, etc.
Experience working in a normalized environment and knowledge of Agile DevOps processes.

Nice to Have

Experience in process automation and with tools like Ansible.
ITIL knowledge.

Our Recruitment Process

1️⃣ Meet our Recruitment Specialist to ensure alignment between our job offer and your professional project, expectations, mobility, availability, etc. (30 min)

2️⃣ Meet our DevOps Managers to assess your skills and problem-solving mindset. (45 min)

3️⃣ Meet our CTO , Nicolas , for an informal chat and make sure that you could fit into our existing team. (45 min)