Engagement Designer

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Workplace Tech Customer Experience Team leads the integration of employee technology across the enterprise to provide an exceptional technology experience at Ford Motor Company. We listen to employees to understand their technology experiences, design value-based solutions that integrate technology services, and communicate and engage technology improvements across the company.

In this position...

We are seeking for a passionate, experienced, and highly motivated engagement designer to bring technology to life for Ford employees. Your work will play a crucial role in enhancing employee awareness and enthusiasm for technology offerings by creating engaging and innovative experiences. This position spans across the disciplines of communications, marketing, design, and event planning. Bring your vision to life and create exceptional EPIC (easy, intuitive, personalized and contextual) employee experiences.

Responsibilities

What you'll do...

• Design & lead employee-centered engagement experiences focused on technology and hybrid working
• Craft end-to-end engagement journeys that optimize for tech awareness and adoption
• Create events, digital & physical resources to drive excitement around exceptional employee technology experiences.
• Leverage internal Voice of the Customer data and external market research to inform engagement design
• Collaborate with service teams to understand technology offerings and value to employee
• Grow and manage Tech Ambassador program, including creating monthly newsletters, driving engagement within Ambassador channels, hosting quarterly events and creating meaningful recognition offerings
• Launch focused champion programs to accelerate enthusiasm & adoption of new tech offerings

Qualifications

You'll have...

• Bachelor’s degree or a combination of education and equivalent work experience
• 3+ years prior experience with creating technology-centered user experiences
• Solid understanding of and prior work with UX/UI, HCD, and CX principles.
• Experience with collaboration technology such as MS Teams, Miro, M365
• Proficiency in tools such as Adobe Creative Suite, Figma, and other design software
• Exceptional verbal and written communication skills
• Enthusiastic go-getter who is able to bring others along on the journey when promoting Ford technology to employees
• Demonstrated ability to build a comprehensive engagement package to support key initiatives
• Established portfolio of past work showcasing thoughtful and thorough engagement campaigns
• Strategic approach to engagement design, with strong focus on short and long term value to be gained.
• Ability to identify and implement KPIs measuring return on investment
• Self-starter comfortable working in ambiguous environment with shifting priorities
• Experience with creating polished, graphically pleasing physical / digital artifacts
• Highly motivated individual demonstrating leadership skills and ability to work collaboratively in a team setting.

Even better, you may have…

• Strong project management skills
• Ability to prioritize multiple concurrent responsibilities.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSR-HTHD

This position is a range of salary grades 6-8 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.

About Us

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.