Senior Product Designer

About Us

We’re known for being the country’s most popular rewards program, helping Australian’s get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023 and 2024 Most Satisfied Customer award for Rewards Programs.

But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire.

Your Team

We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.

Your Role

As Senior Product Designer you will lead the design of intuitive, intelligent, and inclusive digital experiences. Working in a cross-functional experience squad you’ll play a pivotal role in designing seamless, engaging, and data-informed experiences that drive member engagement, partner value and commercial outcomes across Flybuys’ experiences.

This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about crafting elegant solutions to complex problems.

The Key Areas Of Accountability In The Role Are

• Lead discovery to uncover customer problems identify opportunities and inform product strategy through research, workshops and co-design.
• Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, user behaviour data and a “test and learn” mindset
• Rapidly conceptualize and prototype product and experience enhancements that respond to member feedback, market trends, and business goals.
• Create engaging wireframes, prototypes, and high-fidelity UX/UI designs that are desirable for members, feasible for engineering and deliver on key business metrics,
• Collaborate closely with cross-functional roles (Product, Engineering, Data, Go-To-Market) to prioritize and execute high-impact features that drive member engagement and retention.
• Use real-time data, member insights, and usability testing to validate design decisions and continuously improve the customer experience. Navigate ambiguity and roadblocks with confidence—making fast, informed decisions to keep momentum and deliver value quickly.
• Maintain and evolve design systems to ensure consistency, scalability, and speed across touchpoints.
• Fosters a culture of experimentation, empathy, and excellence—where bold ideas are encouraged, and customer problems are solved through data-informed, inclusive digital experiences.

Your Experience

• End-to-End Product Design: Proven experience designing products end to end in cross functional teams.
• Member-Centric Design Thinking: Demonstrated track record of designing experiences that drive engagement, retention, and emotional connection with customers.
• Rapid Prototyping & Iteration: Ability to quickly translate insights into prototypes and iterate based on customer feedback, analytics, and testing.
• Data-Informed Decision Making: Skilled in using behavioral data, customer insights, and usability testing to validate design decisions and prioritize enhancements.
• Cross-Functional Collaboration: Proven ability to successfully lead discovery and delivery activities with customers, product and engineering stakeholders
• Design System Leadership: Experience maintaining and evolving scalable design systems that support consistency and speed across touchpoints.
• Problem Solving & Decision Making: Comfortable navigating ambiguity, removing blockers, and making fast, informed design decisions to maintain momentum.
• AI-Enhanced Experience Design: Experience integrating GenAI within the design process or into consumer-facing products in ethical and intuitive ways.
• Design Advocacy: Advocate for design excellence and member-first thinking across the organization.

Your Benefits!

We offer our valued team members a stack of exclusive benefits! To name a few...

• Flybuysflex | work from anywhere, measured on outcomes
• Two well-being days per year!
• Volunteer leave
• Ongoing learning & development programs and opportunities
• My Coles and Wesfarmers team member discount card
• Be Well Programs – Mind/Body/Soul
• Quarterly All Team events
• Hybrid social events
• New starter kit merchandise

Be You, With Us. Apply today!

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.