Project Manager

Company Description

Fini is an AI-driven solution designed for customer support, specializing in resolving complex customer issues with precision. Trusted by mid-market and enterprise B2C companies in industries like fintech, SaaS, and marketplaces, Fini automates up to 80% of support tickets with a verified accuracy of 98%. The platform integrates seamlessly with tools like Zendesk, Salesforce, and HubSpot, ensuring every resolution aligns with real policies, data, and systems. Already managing over 1,000,000 tickets monthly for organizations such as the U.S. Chamber of Commerce, Bitdefender, and Fortune 500 companies, Fini complies with stringent standards, including SOC 2, GDPR, and ISO 27001.

Compensation: 50 LPA + ESOPS

Role Description

This is a full-time remote role for a Project Manager. The Project Manager will oversee the planning, execution, and delivery of projects, ensuring adherence to deadlines, budgets, and quality standards. Responsibilities include coordinating with cross-functional teams, managing project schedules, streamlining logistics, and handling inspection processes. The Project Manager will act as a key point of contact for stakeholders, providing regular project updates and fostering effective communication throughout the project lifecycle.

Qualifications

• 4+ years of project management experience. B2B SaaS experience is a plus
• Strong expertise in Project Management, including planning, execution, and stakeholder communication
• Experience in Expediting and Expeditor responsibilities, ensuring timely project progress
• Proficiency in Logistics Management to oversee inventory, supply chain coordination, and resource allocation
• Knowledge of Inspection processes to maintain quality standards and adherence to compliance protocols
• Ability to lead cross-functional teams and manage multiple projects simultaneously
• Strong organizational, problem-solving, and decision-making skills
• Familiarity with tools and platforms for efficient project and task management
• Bachelor’s degree in project management, business, or a related field; PMP or similar certifications are a plus