AI Software Engineer

Fidelity National Financial, Inc. (NYSE: FNF) is a leading provider of title insurance and transaction services to the real estate and mortgage industries. FNF is the nation's largest title insurance company through its title insurance underwriters - Fidelity National Title, Chicago Title, Commonwealth Land Title, Alamo Title and National Title of New York - that collectively issue more title insurance policies than any other title company in the United States. More information about FNF can be found at fnf.com.

POSITION OVERVIEW

We’re looking for a hands-on AI Software Engineer to design, build, and support FNF-approved agents that streamline work across title, escrow, and back-end corporate functions. You will execute a prioritized backlog of use cases, turning workflows into working agents deployed to approved channels, with strong quality, reliability, and fast iteration. Your primary toolkit will be pro-code development using the M365 Copilot Agent SDK and Microsoft-maintained GitHub repositories as a foundation for building production-grade agents. You will also leverage Copilot Studio and the Power Platform where appropriate to complement and extend agent capabilities.

LOCATION

• This role can sit 100% remote
• Ability to travel up to 25%

DUTIES & RESPONSIBILITIES

• Partner with title, escrow, and corporate teams to identify high-value workflows and translate them into agent requirements, user stories, and success metrics.
• Run working sessions to map processes, define inputs/outputs, and confirm what data the agent can (and cannot) access under FNF policy.
• Design, build, test, and deploy AI agents using pro-code approaches—primarily the M365 Copilot Agent SDK and Microsoft-published GitHub starter repos—and distribute them through Microsoft 365 Copilot and Teams as the primary channels.
• Leverage the M365 Copilot Agent SDK and other reference architectures to package, deploy, and operationalize agents consistently across the enterprise (templates, reuse, lifecycle management).
• Build and extend agents in Copilot Studio and the Power Platform (Power Automate, Power Apps, Dataverse) where appropriate to complement pro-code agents with low-code orchestration, approvals, notifications, and workflow automation.
• Partner with InfoSec, Legal/Compliance, and platform owners to ensure every agent aligns with FNF standards for responsible AI, data privacy, and information security.
• Implement structured QA processes, including accuracy validation, guardrail behavior testing, safe-failure patterns, prompt and knowledge-source updates, and versioned release documentation.
• Configure telemetry dashboards, monitor reliability and performance metrics, and drive continuous iteration based on end-user feedback and usage data.
• Produce lightweight documentation and job aids (quick-start guides, “how to use” notes, known limitations) and support pilot groups through rollout.
• Maintain a library of reusable components (prompt patterns, knowledge structures, action templates) to accelerate delivery.

MINIMUM REQUIREMENTS

• Minimum three to five years’ experience working in enterprise software development (SDLC.)
• Hands-on delivery experience building AI agents with pro-code approaches (e.g., M365 Copilot Agent SDK,
• Microsoft Teams AI Library, or similar Microsoft GitHub-based frameworks), with additional experience in Copilot Studio and enterprise Power Platform.
• Strong communication skills—able to translate business needs into clear agent behavior, guardrails, and measurable outcomes.
• Comfort working in data-sensitive environments and following policy-driven development practices.

PREFERRED EXPERIENCE

• Experience with real estate, legal technology, digital adoption, or organizational change preferred.
• Experience with ALM/solution packaging.
• Bachelor’s degree in engineering, Computer Programming or a related field.
• Experience integrating agents/automations with enterprise systems via connectors/APIs (with appropriate security review).
• Familiarity with responsible AI concepts (data governance, privacy-by-design, model risk considerations) in an enterprise setting.
• Enterprise security & compliance familiarity with access controls (such as Entra ID / Conditional Access.)

COMPENSATION & BENEFITS

This position has the potential to earn compensation in the range of $100,000 - $150,000 annually based on location and job-related factors such as skillset and experience. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.