Software Engineer

About Fellow

Fellow is the AI meeting assistant that helps teams turn conversations into decisions and action, built from the ground up with privacy and security in mind. Fellow supports the entire meeting workflow, from pre-meeting briefs to note-taking and recording to human-level recaps, so organizations can have fewer, better, and shorter meetings. Today, Fellow is evolving beyond notetaking into an AI Chief of Staff for the whole organization.

Founded in 2017 by the team behind Fluidware (acquired by SurveyMonkey), Fellow is a Series A company backed by Craft Ventures, iNovia Capital, and Felicis Ventures. We're a remote-first company headquartered in Ottawa, and leaders in 100+ countries rely on Fellow, including teams at Shopify, HubSpot, WarnerMedia, Tucows, and Dynatrace.

Our mission is simple: make work better for everyone. Because when meetings run better, work feels better.

The Role

Recording is one of the most foundational parts of the Fellow experience, and one of the most technically complex. Our platform captures meetings across a wide range of environments, processes real-time audio and video, and turns raw media into the reliable inputs that power everything Fellow helps people do during and after a meeting.

You will work on distributed services and media-processing infrastructure that need to operate reliably across thousands of meetings, networks, devices, meeting platforms, and edge cases. The work spans real-time systems, backend services, media pipelines, third-party integrations, and the operational tooling required to run all of it at scale.

This is a role for someone who enjoys difficult systems problems, cares deeply about reliability, and likes tracing real-world failures all the way through to durable improvements in the platform.

It is also an AI-native role. We use tools like Claude Code and Cursor throughout the development process, and we are looking for an engineer who already works this way: using AI with strong judgment, pushing beyond default workflows, and continually finding better ways to build, test, debug, and operate software.

What you will do

• Build and evolve the services that capture, ingest, and process meeting audio, video, metadata, and real-time events.
• Design systems that remain reliable across changing network conditions, platform behaviour, permissions, media formats, and third-party APIs.
• Develop tooling and observability that make complex recording failures easier to detect, diagnose, reproduce, and resolve.
• Own features and systems through their full lifecycle, from technical design and implementation to rollout, monitoring, and post-release iteration.
• Investigate difficult production issues that cross service, infrastructure, media, and integration boundaries.
• Work closely with Product, SRE, Support, and other engineering teams to understand real-world situations and turn them into durable platform improvements.
• Use AI coding agents deeply in your own workflow, and help create new tools and practices that improve how the team builds software.

What we are looking for

• Experience building and operating production-critical systems where reliability, latency, throughput, or consistency materially affect the user experience.
• Strong experience with Python or another modern backend language, and the ability to become productive quickly in an unfamiliar codebase.
• Strong judgment when balancing delivery speed, system reliability, technical debt, and long-term platform investment.
• A track record of owning software beyond implementation, including rollout, observability, production support, and iteration based on real-world behaviour.
• Deep, practical use of AI coding agents such as Claude Code, Cursor, Codex, or similar tools, paired with strong judgment and a track record of developing new agentic workflows, tools, or practices that materially improve how software gets built.
• Clear communication skills and the ability to collaborate effectively across Engineering, Product, SRE, Support, and other functions.
• A willingness to share knowledge, raise the technical bar, and help teammates solve difficult problems together.

We do not expect one person to have worked with every media format, meeting platform, or failure mode this team encounters. We do expect you to enjoy learning quickly, digging into unfamiliar systems, and staying with a difficult problem until you understand what is really happening.

Nice to have

• Experience with real-time media, audio or video processing, WebRTC, streaming systems, or similar latency-sensitive infrastructure.
• Experience with distributed job processing, event-driven systems, queues, or high-volume asynchronous workloads.
• Experience with media tooling or formats such as FFmpeg, codecs, containers, transcoding, or synchronization.
• Experience improving observability, incident response, or operational practices for complex production systems.
• Experience with Django, Python, GraphQL, Kubernetes, or cloud infrastructure.
• Experience working in a high-growth product company or startup environment.

How we work

Fellow is a remote-first company with core collaboration hours from 10 a.m. to 4 p.m. Eastern Time.

This role is open to candidates located in Canada. Optional office space is available in Ottawa, Montreal, and Toronto.

We move quickly, share work early, and help one another get unstuck. We like ambitious goals, practical solutions, and engineers who bring energy to solving problems.

We believe speed and operational excellence reinforce each other. Strong systems, thoughtful engineering, and clear ownership give us the confidence to ship quickly and keep raising the bar.

We use AI tools throughout the software-development lifecycle, not only to generate code. We experiment with new workflows, build tools around our own needs, and expect engineers to help shape how AI-native product development should work.

We also believe work should be fun. The work matters, but we do our best work when the team is curious, collaborative, and genuinely excited to build together.

What we offer

At Fellow, we invest in the people who make our mission possible:

• Fair, competitive compensation — we benchmark against the market and pay fairly for every role.
• Health and dental coverage, including prescription drugs and life insurance.
• Parental leave — 12 weeks of paid leave at 80% of salary for any parent welcoming a child into their family.
• Time to recharge — three weeks of vacation, paid sick leave, and a paid company-wide break at the end of the year.
• Remote-first flexibility — work remotely within Canada with core collaboration hours.
• Room to grow — learning budgets, lunch-and-learns, and the freedom to own your work end to end.

We move quickly, share work early, and help each other get unstuck. We believe work should be fun, and we do our best work when people are curious, collaborative, direct, and genuinely excited to solve hard problems together.