Staff Software Engineer, Customer Service (Remote)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

Creating a delightful customer experience from order creation to delivery is a key part of ezcater’s mission. As a Staff Software Engineer for our Customer Service technology stack, you will focus on building solutions that will transform ezCater’s customer experience. This will include building a first-class, modern Customer Service tech stack that pairs ezCater’s existing software solutions with AI-enabled tooling. You will focus on designing the architecture of this new tech stack that will integrate with Salesforce Service Cloud, in partnership with Principal Engineers, Product, Customer Service and Operations stakeholders. You’ll report to the Senior Engineering Manager within the ezCater Product Engineering organization.

In addition to this, you’ll be a key driving force behind growing our engineering organization through mentorship and coaching of other technical leaders, establishing and rolling out technical and architectural standards, and contributing to an inclusive and transparent culture.

What You’ll Do

• Take a lead role in developing the technical architecture and roadmap driving the transformation of our customer service tech stack, in collaboration with stakeholders across the organization.
• Build architectural standards and best practices for ezCater’s software platform.
• Set the technical strategy and vision for the Customer Service roadmap, focused on enabling integration with Salesforce Service Cloud.
• Strike a balance of quality and speed while working on company-level priorities.
• Be a visionary leader providing guidance and mentorship to your teammates across the organization.
• Raise the bar for software quality, architecture, and expectations of what is achievable within the engineering organization.

What You Have

• 7+ years of professional development experience, with a focus on backend technologies and building services using Go.
• Proven expertise building APIs using GraphQL and REST.
• Proficiency with AI-assisted development tools (e.g., Claude Code, Cursor, GitHub Copilot) and a demonstrated ability to integrate them into daily engineering workflows to accelerate delivery, improve code quality, and automate routine development tasks. Eagerness to share AI best practices with peers is also a plus!"
• Demonstrated success integrating with common customer service software and tools, including but not limited to Salesforce Service Cloud, Zendesk, HubSpot, and others. Exposure to contact center tooling like Twilio and Amazon Connect is a plus.
• Experience designing backend systems specifically for Salesforce integration, with a solid understanding of how Salesforce consumes external APIs (Apex callouts, External Services, Platform Events, Data Cloud ingestion, etc.).
• Experience establishing future technical vision along with other Staff and Principal Engineers, and driving alignment with technical and non-technical stakeholders.
• Excellent written and verbal communication, with a commitment to quality documentation.
• Eagerness to give and receive feedback in a collaborative learning environment.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
• Friendly, flexible and pragmatic approach to work.

The national total target _cash compensation range for this position, including base salary and bonus target, is $185,000–$232,000 annually.*

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• Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

_Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

_ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get From Us

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

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