Content Marketing & Community Associate

Content Marketing & Community Associate

Brand: VITARA by Extension Health

Location: Remote (U.S. based)

Experience Level: 3–5 Years

Department: Growth / Marketing

About Extension Health

Extension Health is NYC’s—and quite possibly the world’s—most premier medical center for advanced therapeutics and personalized longevity care. We are the most comprehensive, all-under-one-roof platform for personalized health span optimization, serving individuals who are proactive about their performance, aging trajectory, and long-term vitality.

Our diagnostic capabilities include advanced bloodwork, DEXA scans, VO₂ max testing, resting metabolic rate analysis, biological age testing, and comprehensive cancer screening. But our edge lies in therapeutics—plasma exchange, peptide therapy, NAD⁺ and IV infusions, hyperbaric and ozone therapy, regenerative medicine, and our proprietary NeuroResets, designed to rebalance the autonomic nervous system.

With over 16 years of experience and thousands of cases performed, we are among the most experienced teams in the U.S. applying biologics for long-term optimization. Founded by dual board-certified physician Dr. Jonathann Kuo, our team spans specialties in interventional medicine, hormone optimization, and longevity-focused internal medicine. Dr. Kuo is a published expert and a recognized innovator featured in the Wall Street Journal, New York Times, Vice, WWD, and more.

About VITARA

VITARA is a direct-to-consumer brand under Extension Health, focused on bringing evidence-based, personalized health optimization to a broader audience. We help individuals take control of their hormones, energy, metabolism, and long-term health through clinically supported, at-home solutions paired with expert guidance.

We're building the next generation of performance health—modern, data-driven, and accessible.

The Role

We’re hiring a Content Marketing & Community Associate to join our growth team and help expand VITARA’s presence across content, social, influencer marketing, and customer experience.

You’ll be our go-to for writing clear, on-brand content, building authentic community relationships, and delivering exceptional customer service. If you’re excited about working at the intersection of storytelling, health, and community—and you’re just as comfortable writing an Instagram caption as you are responding to a customer DM—this role is for you.

What You’ll Do
✨ Content Marketing & Brand Voice

• Write compelling, clear, on-brand content for emails, blogs, landing pages, and social captions.
• Collaborate with design and product teams on content needs for new offerings and launches.
• Help maintain and evolve the VITARA voice across channels—educational, friendly, and empowering.

📱 Social Media & Community Engagement

• Own our content calendar and day-to-day social execution on Instagram and TikTok.
• Monitor trends and create timely, relevant content (including UGC-style posts and reels).
• Engage with our community across platforms—responding to comments, DMs, and questions in real time.

🤝 Influencer & Affiliate Partnerships

• Support outreach and relationship-building with micro-influencers and brand ambassadors in the health and wellness space.

• Coordinate product gifting, content approvals, and campaign tracking.

• Help build scalable affiliate programs that align with our brand values.

💬 Customer Service & Support

• Be the voice of VITARA in customer interactions—via email, chat, and social channels.
• Respond to inquiries with empathy, accuracy, and timeliness.
• Flag recurring themes or issues to the operations and product teams to help improve the customer journey.

Qualifications

• 3–5 years of experience in content marketing, social media, community management, or customer experience.
• Strong portfolio or content samples that show your ability to write clearly, persuasively, and in a brand voice.
• Skilled in Figma or similar tools, with a visual eye for layout, content hierarchy, and branded storytelling.
• Experience managing social channels (especially Instagram and TikTok) with an understanding of platform trends and best practices.
• Confident communicator and collaborator—comfortable receiving feedback, integrating cross-functional needs, and engaging publicly on behalf of the brand.
• Organized and efficient; able to manage multiple deadlines, campaigns, and customer threads at once.
• Bonus: experience with influencer platforms (e.g., Impact, Aspire), customer service tools (e.g., Gorgias, Zendesk), and/or wellness or DTC health brands.

Why Join VITARA

• A chance to shape a brand that’s changing the future of high-performance health and longevity.
• A flexible, remote-first culture that supports your personal and professional growth.
• The energy and impact of a startup with the clinical backing of Extension Health.
• Competitive salary and benefits.

Application Requirements

To apply, please submit:

• Resume
• Portfolio (must include Figma-based work samples demonstrating content, social, or campaign execution)
• Cover Letter (optional but encouraged) — tell us what excites you about this role and how you think visually about high-performance health.
• References (only required upon request during the final round)