EverWell - Product Manager (Remote, New Zealand)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and the Wellness industry, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

About The Company

Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We’ve got big goals and we’re ready to achieve them.

This is where you come in!

As a Product Manager, you will be responsible for driving customer and commercial value of new and existing products within a product line of EverWell. You will be comfortable working in complex product spaces that require navigating large degrees of ambiguity and comprehensive stakeholder management. You will manage products end-to-end, from early-stage research and ideation, through to implementation and improvement of product over time. Your impact will be measured by key commercial and customer success metrics of the products you manage.

What You'll Do.

Product Strategy & Roadmap:

• Develop and articulate a product strategy, identify market trends, customer needs, and innovation opportunities to drive customer growth and commercial success. You'll create product strategy documents that describes high-level use cases, product requirements with supporting revenue projections & ROI models and develop product position and messaging that differentiates their products across primary market segments. All while collaborating with Product, Engineering, Marketing, and Customer Operations to refine and execute the strategy.

Opportunity & Risk Evaluation:

• Assess new opportunities using customer knowledge, product data insights, competitive landscape, and market insights to drive customer and commercial growth of their product line. Identify potential partnerships from an ROI and build-vs.-buy perspective, assess current competitor offerings and seek opportunities for differentiation. Evaluate risks related to usability, usefulness, viability, and feasibility at various product lifecycle stages and identify product risks early, communicate and mitigate product risks with appropriate stakeholders.

Product Delivery & Performance:

• Drive the execution of all various stages in the product lifecycle prior to and following development, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, product launch, ongoing maintenance, continuous improvement, sunsetting and deprecation. Translate product strategy into detailed requirements for prototyping and final development by engineering teams. Deliver products that improve customer and commercial metrics such as CSAT, product utilization, customer acquisition, stickiness & revenue. Develop and maintain product delivery timelines, communicating across multiple departments and lead the product delivery process from ideation to launch to sunsetting.

What You'll Bring.

• 5+ years of proven Product Management experience
• Demonstrated experience in developing and driving product roadmap (at least 6 months roadmap) that prioritises customer outcomes and high ROI product initiatives aligned with business goals.
• Demonstrated experience to deliver their product through test & iterate approach focused on driving usage and revenue growth.
• Demonstrated skills in doing market analysis and segmentation, including the ability to conduct market research and to identify growth opportunities for their product.
• Demonstrated experience in taking a holistic view of product, including customer, commercial, and competitor aspects, as well as delivery from conception to sunset.
• Ability to calculate and interpret ROI for their product and other product performance metrics.
• Ability to track and analyse financial performance of the product, making data based informed decisions to optimise for customer outcome as well as revenue.
• Ability to improve product experience with A/B testing, user segmentation and cohort analysis.
• Ability to build effective relationships and influence across all levels of the business leveraging excellent stakeholder management, open communication style and interpersonal skills
• Ability to work closely with technical and non-technical teams in parallel
• A master storyteller who can connect people with a vision. Demonstrated the ability to create compelling presentations and pitch to all levels of business.

_Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

_Why join us?

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up.

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

• This role is full time, permanent and can be based anywhere in New Zealand.
• You must be legally entitled to work in New Zealand.
• Applications close when we find the right person!

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!