Senior - IT Solutions Support Engineer

Job Description

• Very good communication and interpersonal relation skills in an international environment,
• Ability to adapt and work with either technical or business people
• At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
• Up to 6 years work experience in an Enterprise application support environment would be a plus.
• Exposure working in IIS hosted web application is preferred.
• Good understanding of Windows Server & MS SQL Server concepts is required.
• Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
• Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
• Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
• Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.
• Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA.
• Build, maintain and communicate weekly & Monthly statistics to management.
• Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.
• A chance to become part of a highly motivated international team of professionals.

Qualifications

• BE/MCA or any other equivalent degree with required experience
• Experience between 4 years to 6 years.
• Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.
• Experience working with customers from European region would be a plus.

Additional Information

Working hours:

Monday to Friday - 8:00 to 17:00 Hybrid Work