Equabli is looking for a talented Client Onboarding and Technical Support Engineer to help reimagine and reinvent how collections and recoveries are done in the US. You will be part of a passionate and talented team that is growing, and you will be responsible for achieving the team’s roadmap goals.

This is an ideal opportunity for an enthusiastic and passionate software engineer who has previously worked at a tech scale-up or SaaS model and is familiar with the challenges of a start-up.

Responsibilities:

🧩 Client Onboarding & Configuration

Understand client and partner onboarding requirements, document them clearly, and communicate effectively with Level 1 (L1) support teams.
Enable L1 teams to perform product configurations and integration testing for onboarding.
Create implementation guides, SOPs, and internal knowledge base articles to streamline onboarding.

🛠️ Technical Support & Incident Management:

Define and manage a clear incident management process:
Acknowledge, document, and track incidents
Communicate business impact and incident timelines
Perform root cause analysis (RCA)
Develop tactical workarounds and strategic long-term solutions
Handle data and scripting-related fixes independently.
Coordinate with Level 3 (L3) teams for escalated issues and code-level fixes.
Participate in production release support sign-offs.
Prior manual testing is a bonus.

⚙️ Automation & Tooling

Automate repetitive onboarding and support tasks using:
SQL scripts, Excel automation
One or more scripting languages (PowerShell, JavaScript, Python)
Analyze system logs and data flows, and use tools such as Postman, ticketing systems, and Excel for diagnostics.

📢 User Enablement

Develop DIY guides, FAQs, and support materials for internal teams and end users.
Collaborate with product managers to prepare and review release notes.

Qualifications

🎓 Education

Bachelor’s degree in computer science, information systems, or a related field.

💼 Experience

3+ years of experience in a production/product support role, preferably managing multiple clients.
Prior experience with SaaS platforms or technology startups is a strong plus.
Familiarity with the finance domain is required (e.g., banking, insurance, investment, debt management).

🧠 Skills & Competencies

Strong SQL skills and a solid understanding of relational databases.
Experience in at least one scripting language (e.g., PowerShell, JavaScript).
Hands-on experience with:
Ticket management tools (e.g., Jira, Zendesk)
API tools like Postman
Data/log analysis and Excel automation
Excellent problem-solving, coordination, and communication skills.
Strong collaboration abilities with cross-functional teams, including development and product.

🕒 Work Schedule