Lead Manager – Marketing Automation and Lifecycle Marketing

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Description: Lead Manager – Marketing Automation and Lifecycle Marketing

Role Overview: We are looking for an experienced Marketing Automation and Lifecycle Marketing professional to lead campaign automation, customer journey orchestration, and MarTech transformation initiatives across global B2B and B2C markets. The ideal candidate will bring strong hands-on expertise in marketing automation platforms, CRM-integrated campaign reporting, audience segmentation, and performance analytics, with a proven ability to build scalable marketing operations that improve engagement and support pipeline growth.

Key Responsibilities

• Lead the reporting and optimization of global marketing automation programs across email, lifecycle, nurture, and multi-channel campaigns.
• Manage campaign operations across platforms such as Salesforce Marketing Cloud, Pardot, HubSpot, Marketo.
• Develop and execute customer journey strategies, audience segmentation models, lead nurturing programs, and CRM-integrated campaigns.
• Deliver data-driven campaign strategies and improve marketing performance.
• Train and support team members on marketing automation campaign setup, troubleshooting, reporting, and performance improvement.
• Use reporting, analytics, and campaign insights to improve open rates, click-through rates, engagement, and conversion performance.
• Apply Gen AI and automation tools such as Clay.ai to improve operational efficiency, campaign personalization, and business outcomes.

Required Experience

• 7+ years of experience in marketing automation, lifecycle marketing, campaign operations, or MarTech-driven marketing roles.
• Strong experience working across B2B and B2C environments, with exposure to global markets including APAC and EMEA.
• Hands-on experience with Salesforce Marketing Cloud, Pardot, Eloqua, HubSpot, Marketo, Outreach, and CRM-integrated campaign execution.
• Proven experience managing high-volume, multi-channel campaign operations and customer engagement programs.
• Experience collaborating with cross-functional marketing, sales, analytics, and technology stakeholders.

Core Expertise

• Marketing automation strategy and execution
• Lifecycle marketing and customer journey orchestration
• Lead nurturing, segmentation, and audience targeting
• Email marketing campaign planning and optimization
• CRM and marketing automation platform integration
• Campaign performance reporting and analytics
• MarTech transformation and process improvement
• Team training, platform support, and campaign troubleshooting
• Gen AI and automation-led operational efficiency

Preferred Certifications

• Salesforce Certified Pardot Consultant
• Salesforce Marketing Cloud Email Specialist
• Salesforce Certified Administrator
• Salesforce Data Cloud Consultant
• Salesforce AI Associate

Ideal Candidate Profile

The ideal candidate is a hands-on marketing automation expert who combines platform expertise with strategic lifecycle marketing thinking. They should be comfortable managing complex campaign operations, improving customer engagement through data-driven programs, supporting sales and business development workflows, and enabling teams through training, process discipline, and automation-led improvements.

Epiq Leadership Compass

Builds Talented Teams

Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement
• Build a strong talent pipeline

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.