Client Onboarding Project Manager

Lead Seamless Transitions in the Global HR Outsourcing World

From contract to go-live, manage onboarding success stories that shape long-term partnerships and elevate client experiences in the HR and PEO space. Step into a role that empowers you to make your mark in the HR and outsourcing industry—all while working from home. Build a global career, lead meaningful projects, and leave a lasting legacy by helping clients succeed from day one, without the need to relocate or work abroad.

Job Description

As a Client Onboarding Project Manager, you will oversee the end-to-end onboarding of new clients, coordinate with cross-functional teams, manage implementation timelines, and ensure clients experience a seamless transition into long-term service relationships.

Job Overview

Employment type: Indefinite Term Contract

Shift: Monday to Friday, 8:30 AM – 5:30 PM CST

Work setup: Remote/Work from Home (Colombia)

Exciting Perks Await!

• 5-day work week
• Weekends off
• Work-from-home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations – Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

Education:

• Bachelor’s Degree in a related field; or an equivalent combination of education and experience is required

Skills & Experience:

• 3 or more years of experience in managing large projects
• 3 or more years of experience in an implementation or related role, ideally focused on payroll, HR, or systems implementations
• Experience in a PEO or client service environment is preferred

Your Daily Tasks

• Successfully manage multiple client onboardings concurrently
• Confirm that information provided during the sales handoff is accurate and aligns with client expectations
• Manage the new client onboarding process from contract execution through the onboarding phase of the client relationship
• Work with clients to ensure they understand the co-employment relationship
• Initiate and oversee the implementation of products and services outlined in the customer service agreement
• Coordinate and facilitate recurring client status meetings and oversee onboarding of all accounts
• Manage and oversee completion of interdepartmental tasks/projects, providing timely and accurate status updates to the client
• Oversee and monitor payroll, benefits, and technology implementations of new clients through the transition to the ongoing client service team
• Act as liaison across technical and operational departments to resolve onboarding issues and meet go-live timeline requirements
• Coordinate and facilitate client and employee orientation meetings, either onsite or via online webinar
• Manage internal communications regarding new clients with relevant departments within the organization
• Educate the Client Advocate and ongoing client service team on outstanding projects, client needs, and expectations; remain engaged as needed
• Successfully transition the client to the assigned client services team in a timely fashion
• Maintain an average error ratio of five or fewer errors per year (internal and external)

About the Client

Driving HR Transformation Through Onboarding Excellence

Our client operates within the Professional Employer Organization (PEO) and HR Outsourcing industry, supporting companies in streamlining their operations through expert-led onboarding and implementation. With a focus on precision, professionalism, and client satisfaction, they deliver high-impact HR solutions tailored for growth and efficiency.

Welcome to Emapta Colombia!

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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