Service Engineer

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable. 5,800 employees create added value for our customers around the world with their enthusiasm and competence. EagleBurgmann is a joint venture between the German Freudenberg Group and the Japanese Eagle Industry Group.

Some of your Benefits

Health Insurance: Rely on comprehensive services whenever you need it.

Vacation: We offer time off to refresh and recharge.

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Performance Related Bonus: When you have an impact, you can reap the rewards.

Safe Environment: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.

China - Remote

Remote

EagleBurgmann Shanghai Co. Ltd.

Service Engineer

Responsibilities

• Clarifies offer, delivery and cost-relevant detailed clarification with the sales managers as well as all departments involved (requesting the order entry package)
• Controls order and production progress and coordinates between all departments
• Evaluates the urgency of contracts in consultation with the project manager, the industry departments, design, order lines and manufacturing
• Prepares the spare parts business: Information to the operating subsidiary and, if necessary, Key Account Manager
• Maintains the order data folder (ADAM) in consultation with the design
• Coordinates technical changes as well as change of scope of delivery
• Ensures timely delivery to the customer including shipping coordination
• Organizes and participates in customer acceptances (3rd Party Inspection etc.)
• Ensures compliance with legal export control regulations
• Proposes further development and improvement of the order processing process
• May develop, implement and execute (lead) customer trainings and create new customer training formats

Qualifications

• Has skills developed through formal training or work experience

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.