Sr. Site Reliability Engineer, Team Lead (.NET)

Are you tired of not being challenged, not having a voice, or having to work with outdated technologies? Do you want to be a direct contributor in a company that is an innovation leader and has the awards to prove it?

DriveCentric is the premier customer relationship management (CRM) and AI marketing company that connects automotive dealerships to customers in innovative, award-winning ways.

We're seeking an exceptional software engineer to lead our Site Reliability team. What do we look for in a technical leader? Extreme ownership. Relentless problem solving. A positive, customer-focused attitude. Calm under pressure. Strong technical judgment. A diverse set of skills and experiences. A commitment to excellence. Lead by example.

Responsibilities:

• Lead and mentor our growing Site Reliability team (currently 1 direct report with plans to expand) while functioning as the "Protector of Production"
• Perform as a technical contributor 60% of the time, with 20% focus on personnel management, and 20% on maturing our site reliability practice
• Proactively identify and mitigate system risks before they impact customers
• Collaborate with engineering teams to implement robust metrics, monitoring, and alerting to detect issues before users do
• Proactively develop proven playbooks and tools for rapid identification and resolution of common failure scenarios
• Participate in root cause analysis meetings for production incidents and champion relentless improvement
• Reduce turnaround time to identify root cause, fix, verify, and apply solutions for system issues
• Mature our site reliability practice such that the engineering division discovers and escalates more issues than our customers report
• Track incident data to identify patterns and guide system improvements over time

Requirements:

• 7+ years of full-stack development experience with focus on production system stability
• 2+ years of experience leading technical teams
• Demonstrate senior-level expertise in most of the following technologies: AWS, C# .NET, APIs, SQL, Microsoft SQL Server, PostgreSQL, Angular, TypeScript, JavaScript, and HTML
• Experience at all levels of the technology stack - infrastructure, database, API, and frontend
• Experience analyzing and troubleshooting web application performance issues
• A data-driven approach to problem solving and communications
• Ability to balance urgency with sound decision making during incidents
• Exceptional communication skills to collaborate effectively with both technical and business stakeholders
• A strong sense of ownership and pride in system stability as a competitive advantage

Pluses:

• Experience establishing or improving site reliability practices within an organization
• Experience with Elastic APM, Kibana, and/or Grafana
• Hands-on experience with Kafka or similar event-driven architectures
• Experience with automated monitoring and alerting systems

Benefits:

• Competitive salary + bonus + annual merit increases
• Health, vision, and dental insurance (eligible on day 1)
• 401K with matching up to 4%
• 9 company holidays + 15 FTO days in first year
• Pluralsight subscription
• Professional growth opportunities

Equal Opportunity Statement:

DriveCentric is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. All qualified applicants are encouraged to apply