Principal Software Engineer

About Suzy

Suzy is an AI-first SaaS platform transforming how businesses capture consumer insights. With Suzy 3.0, we’re building the next generation of our platform—anchored around Suzy Speaks, Suzy Signals, and AskSuzy—to deliver real-time, mobile-first feedback loops that help the world’s biggest brands move at the speed of culture.

The Role

We’re looking for a Staff/Principal-level Engineer who combines systems thinking with hands-on execution. This is not an ivory tower role: you’ll lead through code, experimentation, and pragmatic decision-making. You’ll design and implement critical systems, anticipate technical dependencies, and drive alignment across product and engineering teams as we build Suzy 3.0.

You’ll be a key technical leader working on foundational systems for real-time consumer signals, conversational AI, and high-scale data pipelines.

What You’ll Do

• Design & Architect: Define and evolve the architecture of Suzy 3.0, focusing on scalability, resilience, and performance.

• Build & Lead by Example: Write production-quality code across services and components; mentor others through code reviews and pairing.

• Cross-Functional Alignment: Partner with Product, Data, Security, and Infra teams to anticipate dependencies and make pragmatic tradeoffs.

• Experiment & Deliver: Drive proof-of-concepts in areas like AI-driven natural language processing, mobile-first engagement, and real-time analytics.

• Own Key Systems: Lead initiatives for:

• Suzy Speaks → mobile-first conversational feedback, voice/text interfaces, sentiment analysis.

• Suzy Signals → real-time market data ingestion, trend detection, and reporting pipelines.

• AskSuzy → AI-powered Q&A workflows, semantic search, and insights automation.

• Scale & Secure: Ensure reliability, compliance, and observability at scale.

Technologies We Use (and you may touch)

• Backend: .NET (C#), Node.js, TypeScript, Python
• Data & Analytics: Azure SQL, Cosmos DB, PostgreSQL, Airflow, MongoDB
• AI/ML (optional): LLM orchestration (OpenAI/Anthropic, LangChain), vector search (Pinecone/Weaviate/FAISS), sentiment models
• Frontend & Mobile: React, Angular, Blazor, MAUI
• Infra: Kubernetes, Docker, Azure (AKS, Storage, Functions, API Management)
• Observability & Ops: Azure Monitor + Log Analytics + Application Insights (primary); plus OpenTelemetry, Terraform/Pulumi, GitHub Actions or Azure Pipelines, Helm/Argo CD/Flux

Who You Are

• 10+ years of engineering experience with increasing scope, including Staff/Principal responsibilities.
• Proven ability to design, build, and operate large-scale distributed systems.
• Fluent in at least one systems-level language (C#/.NET, Go, Rust, or similar) and one scripting language (TypeScript, Python, etc.).
• Strong understanding of data pipelines, real-time event streaming, and system observability.
• Experience building AI/ML-enabled applications or integrating third-party AI/LLM APIs is a plus.
• Anticipates dependencies and aligns teams without blocking delivery.
• A builder’s mindset: pragmatic, hands-on, comfortable with ambiguity, thrives in startup environments.
• Strong communicator who influences through clarity and code.

Benefits:

• We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately
• A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
• The opportunity to make an immediate impact as a part of a fast-growing company
• The target base compensation for this role is $180,000 - $200,000 / yr.

Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work.

Suzy is committed to protecting its customers, employees, partners, and the company as a whole, from damaging acts that are intentional or unintentional. Effective security is a team effort involving the participation and support of every user who interacts with company information/data and systems. It is the responsibility of each individual to help protect company information assets.

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