Change Project Manager

Job title: Project Manager (Change Management)

Duration: 3 months – Likely to extend

Location: Remote – Must work PST hours

Pay Range: $90-$100/hr

Interview Process: 2 rounds; 1st round with HM – 2nd round Panel with Craft / Previous Work Sample Review/discussion

Manager Notes:

Change Project Manager

Part of Customer Experience Team

Skillset withing helping drive Change

Strategy Transformation

Project: Transformation on Surveys

Who can send / How they are sent / Measurables / etc

Partner Cross functionally (Not tech but

Stakeholders

Product Team

Infrastructure Team

Engineering Team

Executives

Construct change management plan

Stakeholder analysis

Guide communications

Overall change implementation/management

Must have previous Large Scale / Large Corporation / Enterprise level experience

Directly related to Transformation of Survey or leading similar Change Project Management – Highly Preferred

10+ years minimum of Change Management experience (Looking for a Seasoned Candidate)

Google Suite / Project Management Tools

Lean Six Sigma – Preferred

FinTech / Hi-tech Background

Background in other industries such as Healthcare or Retail will NOT be ideal

Duties:

Partner with the Customer Experience Management Insights and Infrastructure team to co-create and implement a project plan focused specifically on driving the behavior change needed to reach the business goal.

Set up a measurement system to track the compliance to the goal and report on it regularly.

Include measurements of adoption of the new behaviors, and use this measurement to show progress to the leadership team of the users

Develop milestones around adoption, which interlock with the technical rollout project plan

Design and execute a strategic communication plan to inform and engage all impacted individuals and roles.

This includes partnering with executive communications specialists for leadership messaging and directly delivering communications to all other audiences.

Co-create with the team a Vision and Strategy for the future state, the steering, driving and adoption team needed to reach the future state, plus quick win execution and celebrations.

Continually identify blockers and forces driving target users to adopt or not adopt the desired behaviors and create actions (both technical and change related) to remove blockers and reinforce positives

Proving history of driving projects requiring behavior change to be successful in a challenging, dynamic and highly matrixed environment.

Clearly exhibits a systems thinking mindset, and can apply the appropriate framework at the right time, or create a new one as needed.

Not dogmatic about structure, but pragmatic on knowing when to apply.

Ability to navigate complex problems & issues, ask questions, and get to the root of what’s driving the specific issue, and develop a structure for resolution so others can make a decision.

Must have strong leadership presence and be a compelling communicator across all levels of the organization to win hearts and minds.

Good listener and problem solver; solutions oriented and great at simplifying complex topics.

Knows when to dive deep, and when to stay at a higher level.

Must have a very strong pulse on the intrinsic and extrinsic forces driving the business

Customer driven…thinks customer backed with a relentless focus on delighting customers with strong bias for action and delivering results