The System Management Engineer is responsible for the implementation, configuration, and maintenance of IT monitoring tools and systems. The main goal is to ensure the continuous availability, performance, and reliability of business-critical infrastructure by proactively identifying and resolving system-related issues.

Scope of Work / Responsibilities:

Configure, manage, and maintain IT infrastructure monitoring tools
Ensure comprehensive monitoring coverage across servers, applications, and network components
Develop and fine-tune monitoring rules, thresholds, dashboards, and alerts
Work closely with infrastructure, application, and service teams to ensure timely resolution of incidents
Perform root cause analysis and support problem management
Participate in system upgrades, migrations, and automation projects
Ensure documentation is up-to-date and follows operational standards
Collaborate with cross-functional teams on tool integration and enhancement
Support audit and compliance activities related to monitoring
Provide on-call support as needed

Qualifications

Required Skills & Experience:

Minimum 2 years of hands-on experience with the following monitoring tools:
- Icinga2
- Broadcom Spectrum
- Centreon
- Amdosoft b4
- PRTG
- Grafana
- Prometheus
Solid understanding of infrastructure monitoring principles and best practices
Experience with SNMP, WMI, and API-based data collection
Ability to create monitoring templates, scripts, and automation where needed
Experience with Linux/Unix and Windows environments
Analytical thinking and problem-solving skills
Excellent communication and teamwork abilities

Desired Certifications (Nice to Have):

The ideal candidate would hold, or be willing to obtain, one or more of the following certifications:

Zabbix Certified Professional / Expert
Prometheus Certified Associate (PCA)
Grafana Labs Certification
ITIL Foundation (v3 or v4)
Linux Professional Institute Certification (LPIC-1 or higher)
Microsoft Certified: Azure Administrator Associate
CompTIA Network+ / Server+
Certified Kubernetes Administrator (CKA) – if working in containerized environments
ITIL

Language Requirements: