As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

You will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to:

Build & Integrate

Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services
Develop prototypes and proofs of concept; contribute to production deployments under senior guidance
Implement and test integrations between Deltek's support platforms and internal data systems.

Analyse & Solve

Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production
Troubleshoot complex issues across the full stack and document root cause findings clearly
Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both.

Operate & Improve

Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels
Write and maintain documentation for systems, workflows, business rules, and solution designs
Participate actively in sprint ceremonies; manage your own tasks and flag blockers early
Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job.

Nice-to-Have Skills

The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work:

Oracle Service Cloud Workato / iPaaS Salesforce

Gainsight AI / LLM integration Snowflake

Microsoft Power BI Microsoft Power Apps Cloud-native development

Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team.

Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered.
Experience: 2–6 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems.
Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application.
Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 2:00 PM – 11:00 PM IST for at least part of the week).
Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing.

Position Type

Travel Requirements

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