Sr. Services Project Manager

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Services team provides dedicated, continuous, remote yet hands-on solution oversight to guide customers through the technical aspects of Dayforce implementations. Our team helps customers achieve a successful go-live experience by monitoring implementation projects and aligning them with the shared goal of enabling customers to use Dayforce effectively and confidently from day one.

As part of a team of consultants supporting customer implementations around the world, you'll join a collaborative, remote-first culture built on teamwork and shared success. As we continue to grow, we're looking for experienced Senior Project Managers who can lead complex, multi-faceted, multi-location implementation projects. We're seeking solution-oriented, proactive leaders with strong project management and change management expertise.

In this role, you'll work closely with internal and external teams to manage deliverables, executive communications, timelines, and budgets. You'll oversee multiple enterprise implementation projects for customers with more than 6,000 employees.

What You'll Get To Do

• Manage customer engagements to implement Dayforce HCM solutions.
• Drive the delivery of services according to the agreed scope, timeline, and budget while ensuring a high level of customer satisfaction.
• Manage multiple concurrent projects while working closely with consultants in a matrix environment and collaborating with Education, Product Management, Support, and R&D teams.
• Build strong customer relationships and assume accountability for project deliverables, timelines, and budgets while coaching project teams to success.
• Deliver Organizational Readiness consulting in support of the Dayforce Organizational Readiness toolkit.
• Apply the Dayforce implementation methodology to manage multiple concurrent projects while ensuring high-quality, on-time, and on-budget delivery.
• Serve as the governance point between Dayforce and customer sponsors, ensuring key decisions are made and project milestones remain on track.
• Maintain open communication with customers, ensuring high satisfaction through successful project delivery while influencing customer sponsors and securing commitment to project responsibilities and timelines.
• Coach, mentor, and motivate project teams while fostering collaboration across Dayforce and customer teams in both remote and onsite environments.
• Support the development of team members through coaching, performance reviews, goal setting, and career development.
• Contribute to the continuous improvement of the Dayforce implementation methodology and PMO by providing feedback, sharing best practices, and implementing process improvements.

Skills And Experience We Value

• Bachelor's degree.
• Four or more years of project management experience.
• Two or more years of experience in an HCM or ERP SaaS environment.
• PMP or PMI certification.
• Proficiency with Microsoft Office and exposure to relational databases and SQL.
• Experience working with one or more of the following applications: Dayforce, Salesforce, SAP, Oracle HR/Payroll, PeopleSoft, JD Edwards, Kronos, Workbrain, or similar HRIS solutions.
• Experience managing multiple matrixed projects, ideally software implementations in a SaaS or cloud environment.
• Experience with business process mapping.
• Experience with change management.
• Experience consulting with C-level executives and senior leadership regarding implementation issues, solutions, and project risks.

What Would Make You Stand Out

• Ability to work closely with customers to understand the business challenges they are trying to solve.
• Strong relationship-building skills with the ability to foster open communication.
• Ability to build trust, influence decisions, and collaborate effectively with stakeholders at all levels.
• Ability to quickly understand customer business practices and industry requirements while delivering effective knowledge-sharing sessions.
• Passion for making a measurable impact on customer success, team development, and the continued growth of Dayforce.

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About The Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs