Product Designer

We are looking for a Senior Product Designer who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.

This role will support the Purchase Journey Group and work across its two teams - Lists & Order and Cart & Checkout. This includes the capability to save products in lists for future consideration, purchasing items via checkout experience, and keeping track of purchases in order history.

A successful candidate will demonstrate understanding of eCommerce capabilities and experiences, be a self-starter, an end-to-end experience maker, with strong visual design foundations.

This role will work closely with other product designers, product managers and software engineers to deliver product experiences rooted in human-centered principles that support strategic priorities. You are an active participant, expert facilitator and deliver high-quality products enabled by:

Discovery

Your process is rooted in problem solving frameworks, where you leverage mixed-methods research to support identification and understanding of users (and systems), journeys, and top problems.

Experimentation

Learning is a critical part of your team culture, which allows you to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so forth.

Data-Driven

Leveraging mixed methods data insights to drive decision making

Development

This is where everything comes together as your team commits to delivering an end-to-end experience. Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the entire development process.

Job Duties & Responsibilities

Strategy: How you understand and plan within a product team to solves customer problems and drives market impact.

• Using evidence-based influencing skills

• Conducting workshops

• Translating stakeholder knowledge into inputs to discovery

• Effectively explaining 'why' discovery / experimentation are needed

• Defining the discovery strategy in support of their work

Execution: How you support and provide oversight to the design and delivery of solutions to our customers

• Conducting research discovery to define problems

• Applying mixed methods research practices

• Identifying the right problems using problem discovery frameworks

•Prioritizing problems to be solved

• Testing and learning through lean experimentation

• Identifying patterns in data and build expanded research models in partnership with Product

Management

•Storytelling enthusiast

• Following industry trends and retail concepts that can inspire innovative product thinking

•Understanding the macro-level journey of the product and cross-team dependencies

• Utilizing visual design principles applied to UI design

•Demonstrating a customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf

• Leveraging Homefield to create UI designs

•Participating in sprint planning to support research / design / development

• Gathering feedback to inform behavioral trends

• Building discovery objectives and goals in collaboration with key stakeholders

• Combining quantitative + qualitative data to tell the story of the product

Candidates for this role should have:

• Advanced understanding of Product Design and problem-solving frameworks

• Success in defining a cohesive research strategy

• Strong written and verbal communication skills

• Effective facilitation and collaboration skills to drive alignment

• Ability to balance business objectives & customer needs

•Demonstrated success defining & launching complex products

•Customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf

• Experience with generative research methods

•Understanding of software development lifecycle

• Ability to know when to pivot or persevere based on data and learnings

• Portfolio of work, demonstrating a human-centered design process

This is a fully remote contract role.