Customer Success Engineer

Job Description

As a Customer Success Engineer at CyberArk, you will be a key product specialist within our Customer Success organization. Leveraging your expert product knowledge and strong communication skills, you will drive customer adoption, identify growth opportunities, and ensure successful renewals. You will collaborate closely with Professional Services, Sales, Channel teams, and customers to deliver a seamless onboarding experience and ongoing value.

Responsibilities:

• Onboarding & Adoption: Guide new customers through the initial stages of their product journey, ensuring a smooth onboarding experience by partnering with Onboarding CSMs, Professional Services, Sales, and Channel teams.
• Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
• Consultative Guidance: Provide prescriptive, consultative advice based on customers’ security objectives.
• Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
• Customer Engagement: Support targeted customer programs such as digital nurture follow-ups, sales and support how-to requests, live success sessions, and community engagement.
• Content Development: Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.

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Qualifications

• Bachelor’s degree in Computing, Engineering, or a related field (or equivalent experience).
• 3-5 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
• Strong background in Cybersecurity and Cloud services, with a solid understanding of the software development lifecycle.
• Comfortable working with executive level resources at fortune 500 companies
• Ability to understand the overarching framework of how all CyberArk products work together
• Expertise with PAM, IAM, or other cybersecurity solutions are a huge plus
• Knowledge of the following technologies is desirable
  • Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
  • Windows/Active Directory administration, knowledge of UNIX/Linux, databases
  • Experience with scripting, development, DevOps
  • Experience with cloud technologies such as AWS, Azure, GCP
• Excellent in business, written and verbal, communication skills
• Self-starter with solid time management and organization skills
• Strong interpersonal skills
• Fluent in English, other languages are an advantage

Additional Information

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $75,000 – $110,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.