Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Job Function Description:
As a Cloud Engineering Manager, you will play a crucial role in leading and mentoring a team of

cloud engineers while also providing technical guidance to ensure the successful delivery of

high-quality cloud infrastructure and Cloud Engineering solutions. Reporting to the Senior

Director of CloudOps, your role requires a blend of strong technical expertise in AWS and Cloud

Engineering practices, excellent leadership skills, and a strategic mindset to drive the team

towards achieving the company's objectives.

You will be responsible for:

Strong Technical Focus and Leadership: Dive into challenging technical issuesrelated to AWS infrastructure, guide the team to tackle ambitious problems, and ensureour efforts deliver high-value impact
Service Ownership and Cloud Engineering Best Practices: Take charge of maintaining and operating our team's AWS services, implementing Cloud Engineering best practices to foster the production of high-quality, well-architected, and sustainable infrastructure as code
Team Development:
Provide coaching and mentorship to cloud engineers and offer guidance to senior contributors, maximizing their potential.
Conduct regular performance reviews to assess and support engineers' growth and development.
Manage career development plans, ensuring alignment with individual and company goals
Commercial Insight and Stakeholder Communication: Utilize your interpersonal skills and commercial acumen to ensure team members understand the impact of their work on infrastructure and product delivery. Also, provide estimates for delivery to stakeholders
Vision Alignment and Strategic Clarity: Clarify the team's vision, mission, and strategy for AWS and Cloud Engineering practices, ensuring alignment with company objectives to avoid wasted efforts
Collaboration with Product Owner and Development Teams: Collaborate closely with the Product Owner and development teams to comprehend and contribute to the product roadmap, ensuring seamless integration of Cloud Engineering practices
Agile Methodologies and Continuous Delivery: Employ Agile methodologies with the assistance of the Scrum Master to continuously deliver value to customers through efficient Cloud Engineering processes
Cultivate a Culture of Continuous Improvement: Foster a culture of continuous improvement through retrospection, encouraging the team to reflect on past experiences and strive for ongoing enhancement of Cloud Engineering practices
Project Management:
Develop detailed project plans outlining key milestones, deliverables, timelines,and resource allocation for Cloud Engineering initiatives
Ensure transparency by providing detailed reports on initiative status, including metrics, timelines, and any deviations from the plan
Strategic Input: Provide feedback and input to Senior Managers to align Cloud Engineering initiatives with overall company strategy and vision

Technical Requirements:

AWS Expertise:Minimum of 8+ years of hands-on experience with AWS services,including:
Containers (Docker, AWS ECS)
AWS Fargate
Serverless computing (AWS Lambda, API Gateway)
Cloud cost management and optimization
Kubernetes (preferably Amazon EKS)
Networking: Strong understanding of AWS networking concepts (VPC, subnets,security groups, etc.)
Linux-Based Systems: Extensive experience (minimum 8+ years) with Linux-based operating systems, including:
Proficiency in shell scripting (Bash, Zsh)
System administration and performance tuning
Security hardening and patch management
Troubleshooting and debugging in Linux environments
Infrastructure as Code: Proficiency in tools like Terraform, AWS CloudFormation, or AWS CDK
CI/CD Expertise: Strong understanding and implementation experience with CI/CDpipelines using tools like Jenkins, GitLab CI, BuildKite or AWS CodePipeline
Scripting and Automation: Proficiency in scripting languages such as Python, Bash, or PowerShell for automation tasks
Monitoring and Logging: Experience with AWS CloudWatch, Prometheus, Grafana, ELK stack, or similar tools
Security and Compliance:
In-depth knowledge of AWS security best practices and IAM
Experience with compliance frameworks (e.g., SOC 2, HIPAA, PCI DSS)
Implementing and maintaining security policies and procedures
Database Management: Familiarity with managing databases in AWS (RDS, DynamoDB, etc.)

Education & Experience

Minimum 10 years industry experience
BS in CS/ Masters in CS or equivalent
AWS certification(s) (e.g., AWS Certified Solutions Architect, AWS Certified DevOps
Engineer) preferred

Leadership And Soft Skills

Excellent Interpersonal Skills: A people person who can mentor, understand and inspire individuals and teams, fostering collaboration and teamwork
Strategic Thinking: Ability to operate strategically, from conception through continuous operation of 24x7 cloud services. Capable of distilling complex and ambiguous situations into actionable plans for the team
Agile Advocate: Advocate and practitioner of agile processes, emphasizing continuous integration, continuous deployment, and automation to drive efficiency and productivity
Delivery Focus: Delivery-focused individual who values curiosity, collaboration, and the development of others to ensure success within the team and organization

Why you should join us:

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:

Deliver Excellence

Innovate Boldly

Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.