Executive Assistant

Custom Ink is so much more than a t-shirt company. We’re a team of creative individuals who empower our customers to create the perfect custom apparel for their groups through an innovative and easy-to-use website and at multiple store locations throughout the country. We are also committed to community, empathy, diversity, and equity. Our end goal is for all Inkers to feel a deep sense of belonging.

We are always looking for great people to join our team, and with locations and stores opening across the country, there are new opportunities all the time. Headquartered in Fairfax, Virginia with offices in Dallas, Texas; and Prague, Czech Republic, with 500+ team members across the world. We have both location-focused and work-from-home jobs.

Overview:

• Workstyle: Hybrid (Remote with periodic onsite meetings) Physical residence is in the Washington DC Metro Area.

• Reports to: Senior Manager, Administrative Services

• Travel Expectations: Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events.

• Physical Requirements/Demands:

• Occasional onsite meetings and offsite events may require standing for extended periods, moving between locations, and lifting or transporting materials weighing up to 25–35 pounds, with or without reasonable accommodation.

• Application Period Disclosure:

• We are accepting applications for this role on a rolling basis and will continue to do so until the position is filled. We encourage interested candidates to apply as soon as possible for full consideration.

What we’re looking for:

• 5+ years of experience in executive-level support, preferably in a fast-paced environment.
• Exceptional organizational and time management skills, with a proactive approach to problem-solving.
• Outstanding verbal and written communication abilities, with strong attention to detail.
• High emotional intelligence and professionalism in handling sensitive information.
• Proficiency in Microsoft Office, Google Workspace, and scheduling software (e.g., Outlook, Zoom, Slack), and AI utilization.
• Ability to multitask, prioritize, and manage competing demands with discretion and confidentiality.

What you’ll do:

As an Executive Assistant, you will play a pivotal role in ensuring the smooth operation of executive-level priorities and functions. Your responsibilities will include:

• Managing calendars and scheduling meetings for senior leaders, including coordinating complex and dynamic schedules.
• Preparing meeting agendas, capturing action items, and ensuring timely follow-up on deliverables.
• Drafting correspondence, creating presentations, and handling sensitive communications on behalf of leadership.
• Facilitating seamless travel arrangements, including itineraries, accommodations, and expense reports.
• Supporting organizational priorities by assisting with special projects, team events, and process improvements.
• Serving as a liaison between the executive team and other internal or external stakeholders.
• Own full lifecycle planning and execution of leadership off-sites, from venue sourcing and contract coordination through communications, onsite facilitation support, and post-event wrap-up.
• Anticipating the needs of executives and addressing operational issues proactively.

How you’ll be measured:

• Timeliness and accuracy of scheduling, correspondence, and deliverables.
• Positive feedback from executives and other stakeholders regarding your support.
• Ability to anticipate needs and resolve issues before escalation.
• Maintenance of a high level of confidentiality and professionalism.
• Effective execution of projects and initiatives assigned by leadership
• Agility in aligning support to evolving business priorities and proactively driving critical enablement for leadership.

How you’ll make a difference:

As an Executive Assistant, your work is instrumental in enabling senior leaders to focus on strategic priorities while maintaining operational excellence. Your proactive and thoughtful support will contribute to the success of leadership efforts and enhance collaboration across the organization. Through your organization, communication, and reliability, you will help ensure Custom Ink continues to operate smoothly and successfully.

Compensation:

Custom Ink is committed to pay transparency and providing fair, equitable compensation in line with market standards and role expectations.

• For this salaried, exempt position, the pay range is $84,200-$102,000 plus a performance bonus targeted at 5% of base salary, tied to individual/company performance and continued retention. Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members.

The perks!

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
• Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits.
• Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments. Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

CustomInk, LLC ("Custom Ink") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink's Core Values - Golden Rule, Ownership, and Innovation - are the foundation of who we are. An encompassing value is Trust. We trust our team members 100% and expect trustworthiness and honesty in return. With that, all offers of employment with Custom Ink will be contingent upon the satisfactory completion of a criminal background check. Please note that prior conviction does not automatically rescind an offer of employment. Such a determination is made by Custom Ink on a case-by-case basis and will be made in accordance with applicable local, state, and federal law.

We’re excited for your upcoming interview and want to share CustomInk’s policy on using artificial intelligence (AI) tools during the process.

You may use AI tools (e.g., ChatGPT, GitHub Copilot, OpenAI Codex, Amazon CodeWhisperer, etc.) for assessment or take-home exercises, as long as the work you submit represents your own understanding and abilities.

However, AI tools may not be used during live interviews to generate, draft, suggest, or influence your responses. All interview answers must be your own original work.

If you require assistive technology as a disability accommodation, please notify careers@customink.com in advance so we can consider appropriate, legally compliant accommodations.

Custom Ink provides accommodation so that qualified disabled applicants may participate in our selection process. To ensure full consideration, please reach out to share details of your reasonable accommodation request related to applying for a specific job opening by emailing our Recruiting Team.

Custom Ink is an E-Verify participant in certain locations as required by law. To learn more about E-Verify, please visit www.dhs.gov/E-Verify.

Custom Ink es participante de E-Verify en ciertas ubicaciones según lo exige la ley. Para obtener más información sobre E-Verify, visite dhs.gov/E-Verify.