Crisis Text Line's mission is to promote mental well-being for people wherever they are. We aim to make crisis support available to a global audience. Our technology powers our US operations, as well as those of our international partners. To grow this impact worldwide, we need an exceptional Senior Staff Engineer who can guide the technology and architecture to unlock global scale and impact.

As Senior Staff Engineer, you will play a pivotal role in shaping the future of our technology. You will use your experience and expertise in global enterprise SaaS platforms to ensure we are able to support more partners, operate in a sustainable and scalable fashion, and foster crisis support across the globe.

Crisis Text Line aspires to be an organization that reflects the globally diverse audience that ourproducts and technology serve. We believe that hiring the best talent requires a diversity of perspectives, ideas, and cultures in order to lead to the creation of better products and services.

Crisis Text Line is and always will be a mission-driven company. We hire people with a broad set of technical skills who are ready to take on some of our biggest technology challenges and make an impact on millions of users that seek help and support in a moment of crisis.

Responsibilities

Crisis Text Line is a fast moving, growing organization with a big vision and a critical mission. To serve our mission and vision, each role must be agile and flexible to meet the needs of the business, aligning daily work with business priorities as defined by managers and team leaders.

Platform Architecture and Development

Steer the design and implementation of our Go multi-tenant, SaaS platform to accelerate our growth across many countries and regions.
Utilize your expertise to design, implement, and optimize a secure and privacy-centric platform that includes Go, Next.js, PHP APIs, GraphQL, and Databricks delivered on AWS infrastructure, with data integrations to CRM and LMS systems.
Strong technical judgment and influential skills to facilitate discussions for business-critical designs.
Provide both architectural guidance and detailed technical direction while nurturing a continuous delivery culture.
Expert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience. You are a visionary leader, builder and an operator.
Steward engineering culture toward high velocity and high quality business delivery.

ML/AI Leadership: Lead the charge in leveraging ML/AI to accelerate the human-to-human connectivity of our platform

Ensure modular and reliable implementation of our ML/AI models and tooling, permitting rapid adoption in this fast evolving space.
Optimize and localize our global platform using intelligent models.
Leverage AI to safely accelerate engineering delivery and outcomes.

Qualifications

Bachelor's degree or equivalent practical experience.
10 years of software development experience within cloud, SaaS, enterprise, and ML/AI.
Deep experience supporting and evolving high uptime, high scale services and platforms
Ability to influence multiple stakeholders, achieve strategic goals and evolve technology strategy based on research, data, and industry trends.
Go language expertise
API design and development; securing and monitoring API endpoints
Service Oriented Architecture expertise - gained experience working with micro services, macro services and mini-monolith architectures.
Able to lead product/engineering teams in pragmatic service design.

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $156,816 to $198,440 per year. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.

Benefits

Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.

Benefits Include

20 paid holidays including:
Federal holidays like Juneteenth and Labor Day
Election day
Holiday break from Dec 24 through January 1
2 renewal days
2 floating holidays
Flexible paid time off, including:
15 vacation days
3 personal days
7 sick days
Medical, dental, and vision benefits for the staff member and family at no cost to the employee
403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
12 weeks paid parental leave (after 6 months of employment)
Student loan repayment (after 2 years of continuous full-time service)
Stipends/Allowances
Mental health (Monthly)
Internet Service (Monthly)
Student Loan repayment (Monthly, after 2 years of service)
Professional Development (Annually)