Director User Experience Design

Experience & Design Director

About the Role:

The Experience & Design Director will be responsible for establishing and championing the user-centered design vision for Concord. This role requires a strategic thinker with a strong understanding of UX principles, visual design, and user research methodologies. The ideal candidate will be a hands-on leader, capable of mentoring and inspiring a team while also contributing to sales pursuits and client relationship management.

Responsibilities:

• Leadership & Management:

o Lead, mentor, and develop a high-performing UX & Design team, fostering a culture of collaboration, innovation, and continuous improvement.

o Set clear goals, provide regular feedback, and1 conduct performance reviews for team members.

o Manage team resources and allocate projects effectively.

o Advocate for design thinking and user-centered design principles within the organization.

o Contribute to the overall strategic direction of the company.

• UX Strategy & Execution:

o Develop and implement a comprehensive UX strategy aligned with business objectives.

o Oversee the entire design process, from user research and ideation to prototyping and testing.

o Define and maintain design standards and guidelines.

o Ensure the quality and consistency of design deliverables across all projects.

o Collaborate with cross-functional teams (e.g., development, product management) to ensure seamless integration of design into the development process.

• User Research & Analysis:

o Plan and conduct user research studies to understand user needs, behaviors, and pain points.

o Analyze user data and insights to inform design decisions.

o Stay up-to-date on the latest UX trends and best practices.

• Visual Design & Branding:

o Ensure that designs are visually appealing, user-friendly, and consistent with brand guidelines.

o Collaborate with marketing as needed to develop marketing materials and promote UX & Design initiatives

• Client Engagement:

o Lead client meetings and presentations to understand their needs and present design solutions.

o Build strong relationships with clients and act as a trusted advisor on UX and design matters.

• Project Planning:

o Accurately plan UX & Design team work by working with project managers to develop project plans, estimates and allocations

o Assist in creating and reviewing SOWs related to UX & Design work

o Help team manage time against budgeted allocations and work to with project management and clients to resolve any challenges

• Sales

o Serve as SME for all UX & Design related sales pursuits

o Consult on potential opportunities for UX & Design

o Work with marketing to develop blogs, special offers and social posts highlighting the team’s capabilities

o Work across departments to identify complementary capabilities and potential sales opportunities

Qualifications:

• Bachelor's degree in Design, Human-Computer Interaction, or a related field.

• 7+ years of experience in UX design, with at least 3 years in a leadership role.

• Proven track record of leading and managing a UX & Design team.

• Strong understanding of user-centered design principles and methodologies.

• Expertise in user research, information architecture, interaction design, and visual design.

• Proficiency in design tools such as Figma, Adobe Creative Suite,2 etc.

• Excellent communication, presentation, and interpersonal skills.

• Experience working in an Agile environment.

• Experience in the consulting or agency industry is a plus.

• Portfolio demonstrating a strong understanding of UX principles and design execution.