Experience Design Manager

Job Title

Experience Design Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

We’re seeking an Experience Design Manager to lead end-to-end UX design for a product area within Concentrix while also leading and developing a team of designers. This role partners closely with Product and Engineering to create intuitive, user-centered solutions that align with business goals and technical needs, while fostering strong design practices, collaboration, and team growth.

Responsibilities

• Lead design strategy and execution from discovery through delivery.
• Partner with Product and Engineering to define problems, shape solutions, and deliver impactful experiences.
• Drive user-centered design through research, validation, and data-informed decisions.
• Translate complex requirements into simple, intuitive experiences.
• Create flows, prototypes, and high-fidelity designs.
• Contribute to the design system and elevate design quality through collaboration and mentorship.

Qualifications

• 6+ years of experience designing complex digital products; B2B, SaaS, or security experience preferred.
• Experience managing teams of at least 5 people.
• Strong expertise in UX design, research, usability testing, and interaction design.
• Ability to independently own product areas and make strategic design decisions.
• Experience facilitating workshops and cross-functional collaboration.
• Proficiency with Figma, UserTesting, Miro, FigJam, and AI-assisted prototyping tools.
• Experience with Google Analytics and Amplitude is a nice to have.
• Strong communication skills and ability to influence Product and Engineering partners.
• Advanced English proficiency.
• Strong understanding of product metrics and business impact.