Director of Business Development and Strategic Marketing - Amazon Ecommerce Industry (West Coast Time Zone)

Location: California - Remote

Term: Fulltime and Permanent

Pay Ranges: $150,000 to $180,000

Note:

• We need someone who has worked in agency and has strong Amazon experience.
• Available for evening meetings with the team.

Job Description:

This role is a critical blend of BD, Account Management, and Strategic Marketing leadership. You will leverage your deep Retail Marketing and Amazon/e-commerce expertise to build and nurture relationships with enterprise clients, drive offline/online client acquisition, and resolve critical client challenges. You will report directly to the U.S. VP, own the end-to-end lifecycle of key accounts, and play a pivotal role in hitting short-term revenue goals while building long-term brand loyalty.

Key Responsibilities:

• Strategic BD & Client Acquisition (Revenue-Focused): Lead proactive client development by frequent offline outreach (client visits, industry tradeshows, in-person networking events) and online engagement to identify and convert high-value B2B clients, directly contributing to the revenue target.
• Design and pitch tailored Amazon/e-commerce solutions aligned with client business goals, leveraging Retail Marketing and Omnichannel strategies to differentiate our services.
• Key Account Management & Relationship Stewardship: Own relationship maintenance for top-tier B2B clients: act as the primary point of contact, anticipate needs, and deliver strategic insights to drive retention and upsells.
• Demonstrate cultural fluency and communication agility to package and articulate solutions to the clients—building trust through clear, context-aware dialogue that resonates with U.S. business norms.
• Crisis Resolution & Client Success: Proactively identify and resolve client escalations (e.g., operational gaps, performance shortfalls, budget misalignments) with data-backed solutions to minimize churn and protect long-term partnerships.
• Collaborate with internal teams (operations, analytics, support) to ensure client deliverables meet or exceed expectations, bridging client needs with internal capabilities.
• Executive-Level Engagement & Strategy Alignment: Engage directly with client C-suite/executives to align our services with their strategic priorities, translating operational details into high-level business value propositions.
• Synthesize client feedback, market trends, and performance data into actionable insights—presenting concise, abstracted summaries to internal leadership to inform service and BD strategy.
• Omnichannel & Retail Marketing Leadership: Apply deep Retail Marketing and Omnichannel expertise to advise clients on Amazon/e-commerce growth tactics (e.g., in-store/online integration, customer journey optimization, promotional campaigns).
• Stay ahead of U.S. e-commerce/Amazon industry trends, competitor dynamics, and retail best practices to ensure our solutions remain innovative and competitive.

Requirements:

• 10+ years of progressive experience in B2B Retail Marketing, Omnichannel Marketing, or Client Success (CS) within the Amazon/e-commerce industry; prior experience at an e-commerce agency, retail brand, or Amazon partner is strongly preferred.
• Proven track record of owning BD targets and delivering $100K+ incremental revenue through client acquisition/upsells; experience managing enterprise-level clients is mandatory.

Core Competencies

• B2B Client Leadership: Expertise in high-stakes client relationship management, including executive-level communication, needs-based solution selling, and crisis resolution.
• Amazon/E-Commerce & Retail Marketing Expertise: Deep understanding of Amazon operations (e.g., listing optimization, advertising), U.S. retail trends, and Omnichannel strategy (integrating online/offline touchpoints).
• Offline-Driven Mindset: Demonstrated willingness and track record of frequent client-facing travel, in-person meetings, and trade show participation to drive relationship-building and BD.
• Strategic Abstraction: Ability to distill complex operational or performance data into clear, executive-friendly insights and recommendations.

Personal Traits

• Results-oriented, self-motivated, and comfortable working in a fast-paced, target-driven environment.
• Strong cross-functional collaboration skills to align internal teams (operations, sales, analytics) with client needs.