Software Engineer II - AI Specialization

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry_.

_Commerce is seeking a Backend Software Engineer II (AI Specialization) to help us explore, prototype, and build powerful product experiences using intelligent AI agents. You’ll be at the forefront of defining how users interact with our products through natural language, by designing agent-based systems that unify and act on data from various Commerce products (BigCommerce, Makeswift, B2B and B2C) and partner systems.

What You’ll Do

• Design, build, and iterate on AI agents that interact with data across BigCommerce and partner ecosystems to drive automation
• Connect agents to MCP (Model Context Protocol) servers that interact with various backend systems (APIs, Databases, etc) to surface their capabilities to the AI agents to drive powerful and intuitive user experiences
• Build AI agents that can assist with store management actions, by interpreting user intent and calling necessary api’s
• Develop and integrate AI assistant features directly into the BigCommerce control panel to support natural language queries and actions
• Collaborate with product designers and NLP experts to deliver intuitive, useful, and delightful conversational experiences
• Quickly build proof-of-concept solutions to validate relevant user stories
• Contribute to internal tooling and frameworks that support LLM fine-tuning, prompt engineering, and safe action execution

Who Are You

• 3+ years of experience in backend or full-stack software development, ideally with a focus on AI/MCP/A2A systems
• Strong coding experience in server-side language (Golang)
• Education: Minimum Bachelor's degree in CS, EE, SW, CE, MIS.
• Experience working with LLMs (OpenAI, Anthropic, etc.) and building agentic AI applications
• Understanding of prompt engineering concepts
• Understanding of RESTful APIs and data integration across systems
• Excellent problem-solving skills and ability to work in a fast-paced, exploratory environment
• Strong collaboration and communication skills in cross-functional teams.
• Strong preference toward execution and delivery

Preferred

• Experience with e-commerce platforms or SaaS product development
• Background in conversational AI or natural language processing
• Familiarity with prompt engineering and chaining tools (LangChain, Semantic Kernel, etc.)
• Previous work with rules-based systems, automation tools, or AI copilots
• Applicants must reside in the United States to be considered a candidate**

(Pay Transparency Range: $95,000.00 - $160,000.00)

The exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be Advised

Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce Will Never

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.