Staff Software Engineer, Quality Transformation

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re transforming the collecting experience with technology that brings authentication, grading, and trading into the modern era. Our products are equalizing the playing field by providing tools that make complex research analytics—including pricing, scarcity reports, and historic sales data—accessible to every collector, old or new. Our engineering mission is to democratize technology while promoting innovation, collaboration, and continuous learning throughout the organization. We're seeking engineers to utilize advanced technology in agile settings, with a focus on improving the customer experience for every collector.

Our dynamic Internal Platforms team builds and maintains a robust and scalable platform that underpins Collectors’ engineering teams by providing IT, Networking, CloudOps, DevOps, Database, and QA best practices in turn enabling rapid, secure and stable application delivery.

We are seeking a Staff Software Engineer, Quality Transformation role to spearhead a transformative shift in our approach to quality, leading the cultural and technical transition of testing responsibilities from a dedicated QA organization to our agile engineering teams and fostering a 'quality is everyone's responsibility' culture. This pivotal role involves architecting, implementing, and championing a comprehensive quality governance framework to support this new paradigm of developer-led quality. You will be responsible for driving the overall quality strategy, designing and maintaining robust automation frameworks, and embedding quality principles throughout the SDLC. This includes defining test architectures and advising on quality governance to enhance the SDLC, ensuring our solutions effectively handle high volumes of global traffic through both backend and frontend automation across multiple agile teams.

What You’ll Do

• Champion and orchestrate the strategic transition of testing responsibilities from a centralized QA function to our agile engineering teams, actively cultivating a culture where quality is an integral part of every engineer's role.
• Define, implement, and automate quality gates and critical checkpoints within the CI/CD pipeline to ensure rigorous adherence to established quality standards prior to any production releases.
• Architecting, implementing, and championing a comprehensive quality governance framework designed to support and sustain this new paradigm of developer-led quality
• Mentor and guide engineering teams on test automation best practices, code quality for test scripts, and effective test case design to ensure high-quality, reliable automation suites.
• Develop and deliver training programs, workshops, and documentation on quality engineering principles, testing methodologies, automation techniques, and emerging best practices.
• Collaborate with product and engineering teams to gather requirements, review specifications, and plan testing activities. Oversee test case creation, test execution, and defect management to ensure thorough and effective testing.
• Lead and coordinate the testing process for new product features across multiple applications. This includes managing both manual testing and automated testing efforts to ensure the features are thoroughly validated before release.
• Implement reliable and repeatable QA processes and tools using automated, load and performance testing approaches
• Make recommendations for system features and improvements
• Own the customer experience - think and act in ways that put our customers first giving them a seamless experience at every touchpoint

Who You Are

• You possess a Bachelor's degree in Engineering, Computer Science, or a closely related technical field (Master’s preferred) and 10+ years of progressive experience in Software Engineering, with a significant focus on modern test automation and QE practices in agile/DevOps environments
• Experience leading or playing a pivotal role in a successful 'shift-left' quality initiative, which involved transitioning primary testing responsibilities from a traditional centralized QA team to multiple software engineering teams within an agile framework..
• You have deep expertise in architecting, designing, and implementing scalable test automation frameworks for web, mobile, API, and micro-services architectures.
• You are proficient with CI/CD principles and tools, and have hands-on experience integrating automated testing into deployment pipelines.
• You have proven experience designing, implementing, and overseeing quality governance frameworks, including defining quality policies, standards, processes, and metrics.
• You have outstanding communication (written, verbal, presentation) and interpersonal skills, able to effectively engage, influence, and collaborate with technical and non-technical stakeholders at all levels.
• You are a strong coach and mentor with a passion for upskilling engineers in testing techniques, automation, and a quality-first mindset.

The salary range for this position is $159,469--$258,903. _Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

_Reasons To Join Us

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
• Additional Resources from our technology team: Collectors Tech Blog and Our Engineering Story

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

There is no deadline, as this role accepts applications on an ongoing basis.

Candidates must be authorized to work in the United States.

#Bi-Remote

#Bi-Hybrid

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

_We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.

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