Product Owner (Acqueon Dialler and Call Center Platforms)

Role: Product Owner (Acqueon Dialler and Call Center Platforms)

Location: Remote

Duration:1yer

NOTE: Either Nice Cxone / Genesys / Five9 / Acqueon.

As a consultant within the vertical team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Job Description:

• looking for someone with experienced skills in Acqueon Dialer, call center platforms, who can lead our team and has expertise to write User Stories Job Summary: We are seeking a highly experienced and driven Product Owner with deep expertise in Acqueon’s platform and contact center technologies. The ideal candidate will lead the product vision and execution for dialer management and customer engagement solutions, ensuring seamless integration with platforms like Twilio, IVR, and chatbots.

Key Responsibilities:

• Own the product lifecycle for Acqueon-based solutions, from ideation to delivery. Collaborate with stakeholders, clients, and product managers to define scope and refine requirements. Write detailed user stories with clear acceptance criteria, technical constraints, and user personas. Lead Agile ceremonies including sprint planning, backlog grooming, and retrospectives. Act as the subject matter expert (SME) for Acqueon and related contact center technologies.
• Define and maintain product roadmaps and drive Program Increment (PI) objectives. Analyze product metrics and customer feedback to drive continuous improvement. Ensure alignment between business goals and technical implementation. Manage risks, dependencies, and trade-offs across multiple delivery streams. Advocate for user experience and operational efficiency in product design.

Required Qualifications:

• Overall 10+yrs with 7+ years of experience as a Product Owner in Agile/Scrum environments.
• 2+ years of hands-on experience with Acqueon dialer and campaign management tools.
• Strong understanding of contact center ecosystems, including Twilio, IVR, and chatbots.
• Proven ability to manage complex integrations and cross-functional teams. Excellent communication, stakeholder management, and presentation skills.
• Experience with tools like Jira, Confluence, and analytics platforms.