Cloudi-Fi is a global SaaS company leading the transformation in Zero-Trust Network Access Management through a cloud-native, secure, and scalable platform. With an international customer base and a growing U.S. footprint, we help enterprises implement secure, zero-trust access frameworks for their multi-site environments.
Today, we are looking for a proactive and detail-oriented Software Engineer to join our team, with a strong focus on application maintenance, bug fixing, and production support. You will be responsible for ensuring our SaaS platform’s operational stability, performance, and availability, addressing incidents, troubleshooting issues, and collaborating with development teams to deploy effective fixes.
This role is ideal for someone with a solid software engineering background who enjoys solving real-world problems in a production environment and keeping critical services running smoothly.
Key Responsibilities
- Monitor and maintain the health of production systems and services.
- Investigate, diagnose, and resolve application bugs and production incidents.
- Collaborate with development teams to analyze root causes and implement long-term solutions.
- Perform Framework version upgrades and remove deprecated libraries depedancies.
- Ensure the SaaS platform meets availability and performance SLAs.
- Write scripts or tools to automate repetitive tasks or monitoring.
- Maintain and update technical documentation related to operations and support processes.
- Participate in on-call rotation to support critical systems outside of business hours when needed.
- Interface with infrastructure and security teams to ensure compliance and reliability.
Tech Stack & Environment
- Languages & Frameworks: PHP, Symfony, Node.js, NestJS, Perl, Angular
- ORM / Database Access: Doctrine, Prisma
- Databases: MySQL, Elasticsearch
- Protocols: SAML, Radius, DHCP
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or related field.
- +3 years of experience as a Software Engineer
- Proven experience in software development and/or application support.
- Strong knowledge of PHP and JavaScript/TypeScript (Node.js/NestJS).
- Hands-on experience with databases (MySQL, Elasticsearch).
- Familiarity with web and network protocols, especially SAML, Radius, and DHCP.
- Experience working with frontend frameworks like Angular.
- Ability to debug complex issues across services and systems.
- Excellent problem-solving skills and attention to detail.
- Good communication skills in English; ability to collaborate in a cross-functional team.
Nice to Have
- Experience with monitoring and logging tools (e.g., Grafana, Kibana, Prometheus).
- Background in DevOps or system administration.
- Understanding of security protocols and access control systems.
Why join Cloudi-Fi
- Be part of a global, multicultural SaaS team
- Access to cutting-edge sales tools and technology
- Share the company’s success with a competitive stock options package
- Flexible work environment. Offices in Greater Paris, international coworking spaces, or remote experience with sponsored home office equipment.
- Assigned ownership. We fully trust you to have control and autonomy over your missions.
- Continuous Training & Learning. A personalized program with all the tools and resources needed. Grow your career in a fast-scaling, innovation-driven company
Hiring Process
- Submit your application: https://tally.so/r/3EoyYr
- Culture-fit interview with our Chief People Officer
- Technical interview with one engineer
- Operational interview with the CTO
- Final interview with the CEO