Senior Product Design Manager, Service Delivery

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We’re seeking a Senior Manager of Product Design to lead our Service Delivery team, responsible for the tools and workflows that help legal professionals plan, manage, and execute high-quality legal work. This includes experiences like calendaring, task orchestration, case management workflows, and collaboration within Clio Manage, our flagship product.

You’ll play a critical leadership role in Clio’s growing Product Design & Research organization. As a strategic design leader, you’ll combine strategic oversight with design craft, setting direction while remaining close to the work. You'll shape the design vision, nurture a high-performing design team, and partner closely with Product and Engineering to deliver meaningful, human-centered experiences at scale.

This role is open to candidates across the US and Canada (excluding Quebec). If you are located near one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to work in the office a minimum of twice per week on our designated Anchor Days.

What you’ll work on:

• Lead the vision and strategy for Service Delivery UX, partnering with Product and Engineering to translate business goals, user insights, and data into actionable design strategies.
• Manage and mentor a talented group of product designers, fostering a culture of curiosity, autonomy, collaboration, and continuous growth.
• Champion user-centered design by embedding user research and data-driven practices into the product development process.
• Establish and evolve design standards to ensure quality, consistency, and scalability across Service Delivery features.
• Collaborate cross-functionally with Product, Engineering, Research, Data Science, Marketing, and Customer Success to deliver cohesive, valuable experiences.
• Influence product direction through clear communication of design rationale, insights, and tradeoffs with stakeholders at all levels.
• Plan and allocate resources effectively, ensuring the team is equipped to meet delivery goals and drive long-term strategic impact.
• Contribute to Clio’s design system, helping ensure platform-wide consistency and efficiency.
• Hire and develop exceptional talent, conducting performance reviews, delivering feedback, and supporting each team member’s growth and success.

What you bring:

• 10+ years of product design experience, including SaaS or complex platform environments.
• 5+ years of experience leading and managing product design teams.
• A proven track record of shipping high-quality, user-centered products at scale.
• Deep expertise in user research, interaction design, and systems thinking.
• Demonstrated ability to connect design strategy to business and customer outcomes.
• Experience leading complex cross-functional initiatives with agility and influence.
• A coaching mindset—able to build trust, grow talent, and lead through ambiguity.
• Proficiency with modern design and collaboration tools (Figma, Miro, etc.).
• Strong understanding of accessibility standards (WCAG) and inclusive design principles.
• Experience working in fast-paced, iterative product development environments.

Nice to have:

• Experience designing for enterprise or regulated industries (e.g., legal, healthcare, finance).
• Familiarity with AI-assisted workflows, automation, or personalization in product design.
• Experience contributing to or evolving platform-level systems and multi-product environments.
• If you’re excited about transforming how lawyers deliver legal services, and want to lead a team designing intelligent, intuitive, and impactful experiences, we’d love to hear from you.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is $177,600 to $222,000 to $266,400 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers